At a Glance
- Tasks: Join our Repairs Team as a Multi-trader Plumber, tackling plumbing repairs and enhancing homes.
- Company: L&Q, a leading housing association dedicated to quality living.
- Benefits: Enjoy excellent pension plans, generous leave, health benefits, and paid volunteering days.
- Other info: Dynamic role with opportunities for career growth and community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in plumbing and multi-trade skills, with a focus on customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Contract Type: Permanent, Full time, 40 hours
Working Location: Hackney, Islington, Kensington and Chelsea, Barnet and Enfield
Reporting Office: London, Stratford
Persona: Mobile worker - contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as required
Closing Date: 9th June at 11pm
Interview Date: 16th June at our office in Stratford
Benefits:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Role: Join our Repairs Team at L&Q. Our North London repairs team are looking for a Multi-trader Plumber to join on a permanent basis. The role will cover Hackney, Islington, Kensington and Chelsea, Barnet, Enfield and part of central London.
It is essential to have a manual driving license and to have hand tools (larger tools and specialist equipment will be arranged if needed).
Responsibilities:
Your impact in the role: Our plumbers deal with all aspects of plumbing repairs and replacements of sinks, water tanks, and bathrooms. In addition to plumbing, they will have related skills and experience in basic carpentry, tiling, painting/decorating and patch plastering repairs.
We will expect effective communication skills, and experience of working in a building and/or housing maintenance environment, including knowledge of a varied housing stock. Customer satisfaction is of utmost importance to L&Q; operatives should provide outstanding customer service and a right-first-time service, limiting follow-ons and increasing satisfaction.
Core hours: Monday to Friday 8am to 5pm. There is the opportunity to earn more from call-outs and out-of-hours service.
What you'll bring:
- Sound working trade knowledge and experience
- Experience gained within a Maintenance, site and/or Housing environment and NVQ
- Health and Safety conscious
- Previous experience in a similar role
- Wide range of multi-trade skills
Accessibility: If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. We’re committed to diversity and inclusion and strive to create an inclusive workplace. Disability Confident Leader (Level 3) and Recruitment Advocate scheme are part of our approach to fair, transparent and consistent hiring. Sustainability is a focus in our work as one of the UK’s largest housing associations.
Plumber North London employer: L&Q Living
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering, our team members are empowered to thrive both personally and professionally. Working in vibrant North London locations, you will be part of a dedicated Repairs Team committed to delivering outstanding customer service while enjoying the flexibility of a mobile role.
StudySmarter Expert Advice🤫
We think this is how you could land Plumber North London
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience before the interview. Whether it's volunteering for a local charity or helping out friends with plumbing issues, showing that you’re proactive and hands-on can really set you apart.
✨Tip Number 2
Brush up on your communication skills! Since customer satisfaction is key, practice explaining your past experiences in a way that highlights how you’ve provided excellent service. Role-play with a mate if you need to!
✨Tip Number 3
Know your stuff! Familiarise yourself with the types of plumbing repairs and multi-trade skills mentioned in the job description. Being able to discuss these confidently during your interview will show you’re the right fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at L&Q. Don’t wait until the last minute; early applications are encouraged!
We think you need these skills to ace Plumber North London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your plumbing experience and any multi-trade skills you have. We want to see how your background fits with the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our Repairs Team at L&Q and how you can contribute to customer satisfaction. Keep it friendly and professional!
Show Off Your Communication Skills:Effective communication is key in this role. In your application, give examples of how you've successfully interacted with customers or colleagues in the past. We love seeing candidates who can connect well with others!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as the closing date might change. Plus, applying through our website makes the process smooth and easy for us to review your details!
How to prepare for a job interview at L&Q Living
✨Know Your Stuff
Make sure you brush up on your plumbing knowledge and skills. Be ready to discuss your experience with repairs, replacements, and any multi-trade skills you have. They’ll want to know how you handle different situations, so think of examples that showcase your expertise.
✨Show Off Your Customer Service Skills
Since customer satisfaction is key for this role, prepare to talk about how you’ve provided excellent service in the past. Think of specific instances where you went above and beyond for a customer or resolved a tricky situation effectively.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you would approach a specific plumbing issue or how you’d manage your time across various locations. Practise articulating your thought process clearly and confidently.
✨Dress the Part
Even though it’s a practical job, first impressions matter! Dress smartly but comfortably for the interview. You want to look professional while also being relatable, especially since you’ll be working in people’s homes.
