At a Glance
- Tasks: Support the digital upgrade of our Telecare system and assist customers with new equipment.
- Company: Join L&Q Living, a trusted provider focused on customer care and support.
- Benefits: Enjoy 25 days annual leave, health cash plan, excellent pension, and lifestyle perks.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference in people's lives by providing essential support and reassurance.
- Qualifications: Strong customer service skills and a full driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Contract Type: Fixed Term 6 months, Part Time, 29 hours
Persona: Mobile/Field Based Worker – Contractual hours to be worked from various locations such as resident home, estates etc., with ad hoc office attendance as required.
Working Pattern: Monday, Tuesday, Thursday & Friday. 9:15 am – 5:00 pm or 8:30 am – 4:15 pm.
Benefits:
- 25 days Annual Leave rising to 30 days with length of service plus Bank Holidays.
- Westfield Health Cash Plan.
- Excellent pension plan and non-contributory life assurance.
- Up to 21 hours volunteering paid days.
- Lifestyle benefits.
- Employee Assistance Programme.
About the Role:
L&Q Living currently has an opportunity for a Telecare Response Officer to join our TrustCall team on a fixed‑term basis. The TrustCall service aims to give customers and their families peace of mind through the knowledge that there is always help available at the press of a button. The team provides alarm call handling, telecare equipment, CCTV, and out‑of‑hours repairs call handling.
Responsibilities:
- This role will support the digital upgrade of L&Q Living’s Telecare system.
- It will involve visiting clients’ properties to exchange old analogue equipment for new digital‑enabled kit.
- Only basic technical knowledge is required for installation, as most items are plug and play, but full training and support will be provided.
- Plan your own workload.
- Book appointments with customers over the phone.
- Travel to properties in a company vehicle to exchange, install and test equipment.
- Provide help, information, support and reassurance to customers in a time of change.
- Ensure accurate record keeping and updating of paper documentation and the CRM system on a daily basis.
Impact:
- Enable the digital upgrade of our service throughout Trafford.
- Future‑prove safety and security for our customers via a new improved service.
- Provide help, information, support and reassurance to customers in a time of change.
- Ensure accurate record keeping and updating of paper documentation and CRM system on a daily basis.
Qualifications:
- Excellent customer service skills with relevant practical work experience in a customer‑focused environment.
- Awareness of issues and barriers older and vulnerable customers face, with the ability to identify needs and provide support and guidance.
- Excellent communication and interpersonal skills with the ability to make people feel at ease.
- Effective time management and organisational skills.
- Full current driving licence.
If you require any reasonable adjustments at any stage during this process, including the application stage, please email lqcareers@lqgroup.org.uk. We are an equal opportunity employer, encouraging applicants from all backgrounds.
Telecare Response Officer in Manchester employer: L&Q Living
L&Q Living is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture and a range of benefits including generous annual leave, a comprehensive health plan, and opportunities for volunteering. As a Telecare Response Officer, you will play a vital role in enhancing the safety and security of our customers while enjoying flexible working hours and the chance to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Response Officer in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q Living and their TrustCall service. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills and experience.
✨Tip Number 3
Show your personality! When you're chatting with the interviewer, let your genuine self shine through. They want to see how you'd fit into the team, so don’t be afraid to share your passion for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telecare Response Officer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Telecare Response Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our TrustCall team!
Showcase Your Communication Skills:Since this role involves interacting with customers, it's crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application to show us you can make people feel at ease, just like we do at StudySmarter.
Be Organised:Effective time management is key for this position. In your application, mention any experiences where you've successfully planned your workload or managed multiple tasks. We love seeing candidates who can juggle responsibilities like pros!
Apply Early!:Don’t wait until the last minute to submit your application. Early applications are encouraged, and we might close the advert sooner than expected. Head over to our website and get your application in – we can't wait to hear from you!
How to prepare for a job interview at L&Q Living
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Telecare Response Officer. Familiarise yourself with the TrustCall service and how it supports customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you've successfully assisted customers. Think about situations where you provided reassurance or support, especially to older or vulnerable individuals, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
Effective communication is key in this position. Practice explaining complex ideas simply and clearly, as you may need to do this when discussing technical equipment with clients. During the interview, focus on making the interviewers feel at ease by being approachable and friendly.
✨Plan Your Journey and Time Management
As a mobile worker, time management is crucial. Be prepared to discuss how you would plan your workload and manage appointments effectively. Consider sharing any tools or methods you use to stay organised, as this will highlight your ability to handle the demands of the role.
