At a Glance
- Tasks: Respond to emergency calls and provide vital support to vulnerable individuals.
- Company: Join L&Q Living, a leading housing association dedicated to community welfare.
- Benefits: Enjoy 25-30 days annual leave, health plans, and a great pension scheme.
- Other info: Dynamic role with flexible shifts and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience, strong communication skills, and basic DIY abilities required.
The predicted salary is between 26712 - 28879 £ per year.
Contract Type: Fixed Term, 12 months FT, 36.25 hours and Permanent FT 36.25 hours
Salary: £26,712 to £28,879 per annum depending on experience
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required
Working Pattern: 7.25-hour day shifts between 6 am to 9 pm, with alternate weekends and bank holidays on a rota basis. Additional payments include 50% extra for weekend shifts and 20% extra for early morning and late evening weekday shifts.
Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join Our Trustcall Team at L&Q Living
Our Trustcall service is more than just an alarm response team; it's a lifeline for vulnerable individuals across Trafford. Our Alarm Receiving Centre (ARC) and Control Room play a critical role in ensuring that help is always just a button press away, providing peace of mind to thousands of clients and their families.
Eager to work in a state‑of‑the‑art control room with a supportive team? Looking to be part of a team that provides critical support to vulnerable adults where your quick thinking can save lives? Benefit from an attractive shift pattern that balances the demands of this challenging role with your personal and professional life?
If this sounds like you, L&Q Living offers the perfect opportunity to grow your career while making a real impact.
Your Impact in the Role:
- Emergency Response & Call Handling: Monitor and respond to emergency calls in our Alarm Receiving Centre (ARC), ensuring prompt and professional assistance to vulnerable clients.
- Installation & Maintenance: Install and maintain telecare alarm equipment using basic DIY skills, ensuring customers can access help at the press of a button.
- Customer Interaction & Support: Deliver exceptional customer service, assess client needs, and connect them with relevant support services through effective communication.
- Collaborative Work & Reporting: Work closely with external partners like the Police and Social Services, maintaining accurate records and adhering to data protection policies.
- Equipment Review & Emergency Visits: Conduct regular reviews of equipment and customer needs, and provide on-site assistance during emergencies using specialized tools.
- Fleet Management: Perform safety checks and maintain emergency response vehicles, ensuring they are clean, stocked, and ready for use.
What You’ll Bring:
- Awareness of Vulnerable Customer Needs: Ability to identify barriers faced by older and vulnerable clients and provide appropriate support.
- Excellent Customer Service Skills: With relevant practical experience in a customer‑focused environment.
- Strong Communication & Interpersonal Skills: To interact effectively with customers, colleagues, and external partners.
- Basic DIY Skills: Competency in using tools for installing and maintaining telecare equipment.
- Full UK Driving License: Essential for responding to emergency callouts.
DBS: For this post the successful candidate will need to apply for or be in possession of an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team.
For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk. If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.
Telecare Response Officer - 21st May 26 in Manchester employer: L&Q Living
L&Q Living is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the community. With a supportive work culture, generous benefits including up to 30 days of annual leave, and opportunities for personal and professional growth, you will thrive in a role that not only offers competitive pay but also allows you to contribute to the safety and support of vulnerable individuals across Trafford. Join our dedicated Trustcall team and experience the fulfilment of making a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Response Officer - 21st May 26 in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q Living and their Trustcall service. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service skills and ability to handle emergencies. Real-life stories can make a big impact!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telecare Response Officer - 21st May 26 in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Telecare Response Officer. We want to see how you can make a real impact in our Trustcall team!
Showcase Your Customer Service Skills:Since this role involves interacting with vulnerable clients, it's crucial to demonstrate your excellent customer service skills. Share specific examples of how you've provided support or assistance in previous roles.
Highlight Relevant Experience:If you've got experience in emergency response or working with vulnerable individuals, make it shine! We love seeing candidates who understand the importance of quick thinking and effective communication.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this fantastic opportunity with L&Q Living.
How to prepare for a job interview at L&Q Living
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Telecare Response Officer. Familiarise yourself with emergency response protocols and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
As you'll be interacting with vulnerable clients and external partners, it's crucial to demonstrate your strong communication skills. Prepare examples from your past experiences where you've effectively communicated under pressure or resolved conflicts. This will highlight your suitability for the role.
✨Highlight Your DIY Skills
Since the job involves installing and maintaining telecare equipment, be ready to discuss any relevant DIY experience you have. Bring up specific tools you've used and how you've applied basic maintenance skills in previous roles. This will show that you're hands-on and capable of handling the technical aspects of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, training opportunities, and the impact of the role on the community. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
