At a Glance
- Tasks: Lead and mentor a team in grounds maintenance while ensuring top-notch service delivery.
- Company: Join a community-focused organisation dedicated to creating clean and safe environments.
- Benefits: Enjoy a competitive salary, generous leave, excellent pension, and health benefits.
- Other info: Flexible working hours and opportunities for personal growth await you.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in grounds maintenance and strong customer service skills required.
The predicted salary is between 30387 - 30387 £ per year.
Contract Type: Permanent full time 36.25 hours per week
Salary: From £30,387 per annum depending on experience
Grade: 6
Reporting Office: Manchester, Trafford
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required
Working Pattern: 8 to 4pm
Benefits:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Responsibilities:
Key responsibilities are to support behaviour modification whilst training Grounds Maintenance competencies into Operatives and delivering services to customers. Operational Mentors shoulder responsibility for the team on site performing quality control and ensuring the team meet SLA to prevent service failure.
Your impact in the role:
As an Operational Mentor you will be tasked with leading the local team on site, mentoring volunteers and new staff members with a diverse background and actively developing the team by giving constructive feedback. You will be responsible for ensuring our customer standards are delivered, time on site is recorded and that the customers experience of our service is positive. You will be a proactive member of the team, actively learning from customer feedback to improve the service delivery. We have a very clear mission statement, We create clean, safe and attractive communities, a place which our customer can call home.
What you'll bring:
- Good understanding of relevant health and safety regulations in an Estates environment
- Knowledge of recording the use of vibration (HAV) when using machines
- Excellent customer service and communication skills
- Experience of using equipment to maintain green spaces
- Flexible approach to working hours, particularly in the summertime
- Full, clean driving licence and ideally hold a PA01 and PA06 pesticide licence
- Knowledge of COSHH law and experience of using mobile devices, such a tablet, is beneficial.
DBS:
For this post the successful candidate will need to apply for or be in possession of an Enhanced plus Adult workforce Disclosure Barring Service certificate (DBS) to enable them to work within the team.
For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk
Operational Mentor Grounds Maintenance in Manchester employer: L&Q Living
As an Operational Mentor in Grounds Maintenance, you will join a supportive and dynamic team dedicated to creating clean, safe, and attractive communities. Our company offers a comprehensive benefits package, including an excellent pension plan, generous annual leave, and opportunities for personal and professional growth, all within the vibrant setting of Manchester. With a strong emphasis on employee development and a culture that values feedback and collaboration, we are committed to ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Mentor Grounds Maintenance in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to grounds maintenance. Think about how you can showcase your experience in customer service and team leadership, as these are key for the Operational Mentor role.
✨Tip Number 3
Show your passion for creating clean and attractive communities! When you get the chance to chat with potential employers, share your ideas on improving service delivery and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operational Mentor Grounds Maintenance in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operational Mentor role. Highlight your customer service skills and any relevant health and safety knowledge to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about creating clean, safe communities and how your background makes you an ideal candidate for mentoring and training others.
Showcase Your Experience:When detailing your experience, focus on specific examples where you've led teams or improved service delivery. We love seeing how you've made a positive impact in previous roles!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at L&Q Living
✨Know Your Stuff
Make sure you brush up on health and safety regulations relevant to grounds maintenance. Familiarise yourself with COSHH law and the use of equipment for maintaining green spaces. This knowledge will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Mentoring Skills
As an Operational Mentor, you'll be leading a team and providing feedback. Prepare examples from your past experiences where you've successfully mentored others or improved team performance. This will demonstrate your ability to support and develop your colleagues.
✨Customer Service is Key
Since customer experience is a big part of this role, think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you handle feedback and ensure service delivery meets high standards.
✨Be Flexible and Adaptable
The job requires a flexible approach, especially during busy summer months. Be prepared to discuss how you've adapted to changing circumstances in previous roles. Highlight your willingness to work varied hours and locations, as this will resonate well with the interviewers.
