At a Glance
- Tasks: Coordinate services, manage queries, and ensure exceptional customer service for residents.
- Company: Join a socially impactful company dedicated to helping people rebuild their lives.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in communities while developing your organisational and communication skills.
- Qualifications: Experience in managing customer queries and strong organisational skills required.
The predicted salary is between 28000 - 28000 £ per year.
Contract Type: Permanent, Full time, 36.25 hours per week
Salary: starting from £28,000 per year dependent on experience
Grade: 5
Reporting Office: Manchester, Trafford
Persona: Office Worker, contractual hours to be worked from reporting office
Working Pattern: Monday to Friday 08:00am to 4:00pm
Benefits:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme and many more
Are you organised, proactive and great with people? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Central Services Coordinator to join our Estate Services team, playing a key role in keeping our services running smoothly and ensuring our residents receive exceptional customer service. This is an ideal role for someone who enjoys multitasking, problem-solving, and supporting operational teams to deliver excellent results. By joining us, you’re not just stepping into an operational role — you’re becoming part of a company deeply committed to social impact. CleanStart helps people rebuild their lives after involvement with the criminal justice system by offering employment, stability and a chance to thrive. As part of Estate Services, you’ll play your part in a team that helps residents feel safe, supported and proud of where they live. You’ll be contributing to tangible improvements in communities and helping create opportunities for people to transform their lives.
Your impact in the role:
- Acting as the first point of contact for residents, colleagues and external stakeholders, delivering excellent customer service across phone, email, CRM and web channels.
- Scheduling and prioritising work for site-based operatives, ensuring tasks are completed efficiently and within agreed timescales.
- Monitoring and auditing data input from operatives, ensuring all records are accurate, up to date and compliant.
- Producing performance updates and highlighting risks, issues or trends to Team Leaders and Operations Managers.
- Working collaboratively with internal teams, contractors and partners to resolve queries quickly and efficiently.
- Supporting Team Leaders with staff development needs, including mandatory training, digital inclusion and reasonable adjustments.
- Escalating safeguarding concerns, risks, or service failures in line with policy.
- Ensuring all communication and record-keeping meets our quality standards and reflects our L&Q values.
What you'll bring:
- Experience managing high-volume customer or staff queries in a complex environment.
- Excellent organisational skills with the ability to prioritise a busy workload and manage competing deadlines.
- A methodical and detail-focused approach with a commitment to data accuracy.
- Confident communication skills across multiple channels.
- A proactive, solutions-focused mindset with sound judgement.
- Understanding of safeguarding principles.
- Ability to build strong working relationships with a wide range of internal and external partners.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
Central Services Coordinator in Manchester employer: L&Q Living
At CleanStart, we pride ourselves on being an exceptional employer that values social impact and community development. Located in Manchester, our vibrant work culture fosters collaboration and personal growth, offering a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering. Join us as a Central Services Coordinator and be part of a dedicated team that not only supports operational excellence but also transforms lives through meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Central Services Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about the job.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the role of Central Services Coordinator. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Central Services Coordinator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Central Services Coordinator role. Highlight your organisational skills and experience in managing customer queries, as these are key to what we’re looking for!
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents and colleagues, it’s important to demonstrate your confident communication skills. Use clear and concise language in your application to reflect this.
Be Detail-Oriented:We love a methodical approach! Ensure your application is free from typos and errors, and that all your information is accurate. This shows us you have the attention to detail we value in our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at L&Q Living
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Central Services Coordinator. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like managing customer queries and scheduling work for operatives.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured deadlines were met.
✨Demonstrate Your Customer Service Savvy
As the first point of contact for residents and stakeholders, it's crucial to highlight your customer service experience. Think of specific instances where you resolved issues or improved customer satisfaction, and be prepared to share these stories during the interview.
✨Emphasise Team Collaboration
This position involves working closely with various teams and external partners. Prepare to discuss how you've effectively collaborated in the past, perhaps by resolving queries or supporting team development needs. Show that you're a team player who values strong working relationships.
