At a Glance
- Tasks: Lead housing initiatives and enhance resident satisfaction in NW London communities.
- Company: Join L&Q, a top UK housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy a competitive salary, generous leave, excellent pension, and lifestyle perks.
- Other info: Hybrid working model with opportunities for career growth and community engagement.
- Why this job: Make a real difference in people's lives while working in a supportive, diverse environment.
- Qualifications: Strong communication skills, problem-solving mindset, and experience in housing management required.
The predicted salary is between 37451 - 41045 £ per year.
Contract Type: Multiple - Permanent, Full Time, 35 hours
Salary: £37,451 to £41,045 per annum (London weighted) + ECU allowance if policy requirements met.
Grade: 7
Reporting Office: London, Stratford
Working Location: Kensington, Chelsea, Hammersmith, Fulham, Haringey
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Monday to Friday
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more …
Early Applications: Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Application policy: L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months.
Responsibilities:
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- Improving resident satisfaction, building trust, and ensuring residents have a home they’re happy in.
- Primary relationship holder with residents in your patch of 500–600 homes.
Qualifications:
- Proven track record of building relationships with people and strong communication with colleagues and residents.
- Problem solving, gritty and determined, can-do attitude, commitment to keeping promises to residents.
- Willingness to push boundaries and challenge the business to achieve best outcomes for residents.
- Excellent time management and ability to manage a complex workload with important deadlines.
- Stakeholder management skills and ability to engage a diverse customer base.
- Demonstrable experience in a similar role.
- Valid driving licence and access to a car for work use.
Background checks: Basic Disclosure and Barring Service (DBS) certificate required.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. We are committed to diversity and inclusion, sustainability, and ending discrimination.
Neighbourhood Housing Lead – NW London employer: L&Q Living
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including an excellent pension plan and ample annual leave, as well as a commitment to diversity and inclusion, L&Q provides a fulfilling environment for those passionate about making a difference in the communities they serve in NW London.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Lead – NW London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by L&Q Living.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like L&Q Living.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at L&Q Living.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at L&Q Living. Apply directly through us to stand out!
We think you need these skills to ace Neighbourhood Housing Lead – NW London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of L&Q Living. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Neighbourhood Housing Lead – NW London, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at L&Q Living
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of L&Q Living. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
