Title:Casework Officer (NB -Service Charge Tribunal Casework Officer)
Contract Type :12Month Fixed TermContract,Full Time - 35 Hours
Salary: Starting from£31,955.00per annum, depending on experience (London Weighted Salary)
Grade :5
Reporting Office :Stratford,London
Persona :Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location(hybrid working)
Closing Date :21stSeptember 2026
Interview Dates :Interviews will take place in-person (dates to be confirmed)
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme andmany more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier thanstated.
L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.
Join ourRent & Service ChargeTeam at L&Q:
We are looking for a highly organised and detail-orientedService Charge Tribunal Casework Officer to join our Rent & Service Charge Team. This newly created role offers an exciting opportunity to support L&Q's representation at the First-tier Tribunal (Property Chamber), ensuring tribunal cases are managed efficiently, documentation isaccurateand compliant, and key deadlines are met.
Reporting to theService Charge Team Leader , you will work closely with Service Charge Managers, Service Charge Specialists, Managing Agent Specialists, and wider teams across the business to coordinate tribunal casework and provide high-quality administrative support.
Your Impactand responsibilitiesin the Role
- Provide casework and administrative support for service charge tribunal proceedings.
- Coordinate the preparation of tribunal bundles, witness statements, and supporting submissions.
- Maintainaccuratecase records, trackers, and document management systems.
- Monitor tribunal directions, deadlines, and key milestones to ensure compliance.
- Liaise with Legal, Property, Finance, and Service Charge teams to support robust case preparation.
- Attend tribunal hearings with members of the Management and Specialist Teams whenrequired.
- Support the implementation of lessons learned and best practice arising from tribunal outcomes.
- Ensure all documentation is complete,accurate, and presented professionally.
Through your work, you will help ensure L&Q delivers effective service charge representation whilemaintaininghigh standardsof compliance, accuracy, and customer service.
Whatyou'llbring:
- Experience providing administrative or casework support within a housing, legal, property, or service charge environment
- Experiencemaintainingaccuratecase files, document management systems, and trackers
- Experience working to strict deadlines, including managing competing priorities
- Strong working knowledge of Microsoft Office (Word, Excel, Outlook)
- Good understanding of service charge processes or similar financial/operational documentation (e.g. invoices, costs, contracts)
- Confidence supporting case preparation discussions with internal teams
- Strong attention to detail and commitment to accuracy
- Ability to process and structure large volumes of information clearly
- Effective written and verbal communication skills
- Ability to work collaboratively with operational and legal stakeholders
This role wouldbe ideal if you enjoyworking with data,processesand legislation,witha keen eye for detail, takingpride in ensuring accuracy and compliance while delivering excellent service to colleagues and customers.
If yourequireany reasonable adjustments at any stage during this process, including application stage, please
About L&Q:
We’reone of the UK’s leading housing associations and developers. We were founded on a simple belief:high qualityhousing is vital for people’s health,happinessand security.Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties ‘home’, andwe’reproud to serve diverse communities across London, theSouth EastandNorth Westof England.
People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues, which outline our core expectations and should bedemonstratedat all times, and all levels, whenrepresentingL&Q– clickhere to read more.
At L&Q, we know that diversity and inclusion make us stronger – andthey’reat the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential.We’reproud to be recognised for creating an inclusive workplace.We’rea Disability Confident Leader (Level 3) andwe’veintroducedourown Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent.It’sall part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Findout morehere .
Sustainability isalsoat the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Clickhere to find out more about L&Q and why you should join us!
#J-18808-Ljbffr
Casework Officer in London employer: L&Q Living
L&Q Energy is an exceptional employer that values its employees by offering a dynamic work culture and the flexibility of hybrid working options. With a strong focus on professional development, team members are encouraged to grow their skills while contributing to meaningful projects that enhance customer service and operational efficiency in the vibrant Stratford and Manchester regions.
