At a Glance
- Tasks: Lead a team to support and enhance business applications during an exciting transformation.
- Company: Join L&Q, a forward-thinking organisation committed to innovation and customer service.
- Benefits: Enjoy a competitive salary, generous leave, excellent pension, and lifestyle perks.
- Other info: Be part of a supportive culture that values diversity and inclusion.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in applications management and team leadership is essential.
The predicted salary is between 57900 - 65913 £ per year.
Contract Type: Permanent, Full-Time, 35 hours
Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependent on experience
Grade: 11
Reporting Office: London, Stratford or Manchester, Trafford
Closing Date: 26th May 2026
Interview Dates: Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new.
As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.
Your impact in the role:
- Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks.
- Potentially undertakes 3rd line support where appropriate.
- Available for out of hours support as per business need.
- Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
- Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms.
- Working with all teams to make sure there are no conflicts.
- Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
- Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
- Being an integral member of the Application Management and Support Leadership Team.
- Supporting the Head of Applications Management and Support in day‑to‑day management of the function and in developing a vision and driving the function forward.
- To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
- Building close relationships with Business Stakeholders and Suppliers.
- Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
- Maintaining the applications strategy and roadmap.
- Taking ownership of major incidents ensuring they are resolved in a timely manner.
- Internal and external Service Reviews.
What you'll bring:
- Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium‑large IT organisation.
- Strong working knowledge of the Microsoft Operating environment and system.
- Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
- Ability to explain technical issues to those with non‑technical backgrounds.
- Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
- Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
- Experience leading and line managing small teams.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
Equal Opportunity: We’re a Disability Confident Leader (Level 3). We are committed to ending discrimination and making L&Q a place where everyone feels welcome.
Location: London – Stratford or Manchester – Trafford
Lead Application Support Analyst — Apps & Transformation employer: L&Q Living
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including an excellent pension plan, generous annual leave, and lifestyle benefits. With a strong commitment to diversity and inclusion, L&Q fosters a collaborative work culture where employees are encouraged to contribute to meaningful transformation projects, making it an ideal place for those seeking a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Application Support Analyst — Apps & Transformation
✨Tip Number 1
Get to know the company inside out! Research L&Q's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their transformation journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that Lead Application Support Analyst role.
✨Tip Number 3
Prepare for those interviews! Practice common questions related to applications management and support. Think about how your previous experience aligns with the responsibilities listed in the job description, especially around leading teams and managing incidents.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Lead Application Support Analyst — Apps & Transformation
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in applications management and support. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Technical Know-How:Since this role requires a strong understanding of various platforms like D365 and Sitecore, be sure to mention any specific technical skills you have. We love seeing candidates who can bridge the gap between tech and non-tech folks!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at L&Q Living
✨Know Your Applications
Make sure you have a solid understanding of the applications in the portfolio, especially those mentioned in the job description like D365 and Sitecore. Be prepared to discuss how you've supported similar applications in the past and any challenges you've faced.
✨Showcase Your Management Skills
Since this is a management role, be ready to share specific examples of how you've successfully led teams in the past. Highlight your experience in prioritising workloads and managing performance, as well as how you’ve handled conflicts or major incidents.
✨Communicate Clearly
You’ll need to explain technical issues to non-technical stakeholders, so practice articulating complex concepts in simple terms. Use examples from your previous roles where you’ve had to bridge the gap between technical and non-technical teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think about past experiences where you’ve had to resolve issues under pressure and be ready to walk the interviewer through your thought process.
