L&Q Living is seeking a Complaints Resolution Officer to manage customer complaints end-to-end, ensuring concerns are heard and investigated fairly in line with policy. The role is hybrid, with base locations in London or Manchester and a 35-hour week.
You will own 3–5 new cases weekly, conduct impartial investigations, and write high-quality responses. You will collaborate across teams, aiming for fair outcomes and, where appropriate, compensation.
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Hybrid Housing Complaints Resolution Specialist employer: L&Q Living
L&Q Energy is an exceptional employer that values its employees by offering a dynamic work culture and the flexibility of hybrid working options. With a strong focus on professional development, team members are encouraged to grow their skills while contributing to meaningful projects that enhance customer service and operational efficiency in the vibrant Stratford and Manchester regions.
