Contract Type: 12 Months FTC, FullTime, 35 Hours per week
Salary: £31,955 perannum(London weighted salary) or £27,796 per annum (Regional salary), dependant on experience.
Grade: 5
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 14 th September 2026
Interview Dates: 23 rd September 2026 – In Person – Stratford Office.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.
Join our Customer Services - Homeownership Team at L&Q:
We’re looking for acustomer-focused Homeowner Coordinator to support our Homeownership team withproviding a wide range of services — from assisting homeowners with sellingtheir homes, re-mortgaging, subletting to lease extensions, staircasing(purchasing further shares), home improvements, lease enquiries, completions& pre-sale enquiries.
In this fast-paced role,you’llassistOfficers and Management with varied tasks, ensuring smooth case progression and excellent customer communication.You’llneed strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is a plus.
Your impact in the role:
- Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues
- Support with case management by keeping customers and third parties up to date andassistingin progression of cases through fact-finding processes including sourcing and supplying information or document
- Manage incoming enquiries via phone and email, updating customer records accurately
- Support marketing efforts by preparing copy, collating imagery, and updating customer literature, websites, and property portals
- Build strong relationships internally and externally to ensuretimelydelivery of services.
What you'll bring:
- Proventrack recordin an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting
- Excellent customer service skills and with a passion for providing exceptional customer service
- Strong organisational skills, with keen attention to detail and ability to meet deadlines
- Proficiencyin MS Office and ability to use business systems and office applications
- Excellent written and verbal communication skills
- Demonstrable collaboration and stakeholder management skills
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’reone of the UK’s leading housing associations and developers. We were founded on a simple belief:high qualityhousing is vital for people’s health,happinessand security. Ourpurpose is simple – to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties ‘home’, andwe’reproud to serve diverse communities across London, theSouth EastandNorth Westof England.
People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should bedemonstratedat all times, and all levels, whenrepresentingL&Q –
When we recruit, we look at what really matters: your skills, experience, and potential. We’reproud to be recognised for creating an inclusive workplace. We’rea Disability Confident Leader (Level 3) andwe’veintroduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’sall part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
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Homeowner Coordinator employer: L&Q Living
L&Q Energy is an exceptional employer that values its employees by offering a dynamic work culture and the flexibility of hybrid working options. With a strong focus on professional development, team members are encouraged to grow their skills while contributing to meaningful projects that enhance customer service and operational efficiency in the vibrant Stratford and Manchester regions.
