At a Glance
- Tasks: Manage complex disrepair cases and ensure prompt resolutions for residents.
- Company: Join L&Q, a leading housing provider dedicated to community impact.
- Benefits: Competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Flexible hybrid working and opportunities for personal development.
- Why this job: Make a real difference in people's lives while developing your surveying skills.
- Qualifications: Experience in surveying, knowledge of disrepair legislation, and strong communication skills.
The predicted salary is between 48000 - 55000 £ per year.
Contract Type: Permanent, Full Time, 35 hours
Salary: £48,000 per annum to £55,000 per annum dependant on experience plus Essential Car User Allowance of £1,300 per annum
Grade: 9
Reporting Office: London, Stratford
Persona: 20% - 40% of contractual hours to be worked from reporting office/site (hybrid working)
Work Location: East London and surrounding areas
Closing Date: 28th May 2026 9am
Interviews will take place virtually over Microsoft Teams on 4th June and candidates that have passed the first interview stage will be invited to a follow up interview at our office at West Ham Lane on 9th June. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more
Join our Disrepair Surveying Team at L&Q:
L&Q is looking to expand our Disrepair Surveying team and are looking for experienced Surveyors to join the Property Services team. Reporting to the Senior Disrepair Surveyor, the Disrepair Surveyors manage a range of complex disrepair and complaint cases across a varied housing stock. The role will involve managing a caseload which will include a mixture of new and historic cases, with a focus on precise and accurate information that will lead to clear and prompt resolutions for our residents.
Your impact in the role:
L&Q’s portfolio consists of new builds, converted street properties, high rise, flats and purpose-built blocks. The ideal candidate will have a strong knowledge of various builds and the challenges that come with each type. They will have had experience in surveying the various types of stock and will be flexible regarding travel; L&Q’s stock covers a large geographic area. Travel is an essential part of this role and it is necessary that our Disrepair Surveyors hold a full licence and have access to a car.
The Disrepair Team work closely with L&Q’s in house and external legal teams to resolve cases. Our Surveyors are responsible for surveying properties and producing thorough reports and specifications in line with Building Standards and legal requirements and therefore will have a good knowledge of contract legislation including The Housing Conditions Protocol and the Fitness for Human Habitation Act.
We expect the Disrepair Surveyors to have a wide range of skills including building and property surveying, project management, ability to juggle a varied workload in a fast paced environment, attention to detail and budgetary control. You will be required to be self‑motivated and able to prioritise your cases and your daily routine. You will be a professional individual who is able to communicate and influence others, working with a wide range of internal and external stakeholders and contractors to find solutions and close cases.
The role will require you to communicate with a range of internal and external stakeholders including legal representatives, local authorities and residents. A large proportion of the role will involve case management, alongside a traditional surveying role. An ability to use L&Q’s digital systems is also important. This is a socially rewarding role with the opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure home that they can be proud to live in. Our Disrepair Surveyors will have the ability to put situations back on track and assist with residents repair issues with their homes.
You will have outstanding customer service. You will approach customers by listening and showing empathy, with an inclusive attitude to finding solutions.
What you'll bring:
- Experience in a similar surveying role, ideally within a Social Housing or Local Authority Environment
- Experience of managing disrepair cases
- Understanding of disrepair legislation and legal requirements
- Skills and knowledge of construction methods
- Educated to HNC or HND level in a relevant subject or equivalent experience and willingness to commit to study and continuous personal development
- Experience of managing contractors and consultants to deliver within budgets and timescales
- A broad range of communication and influencing skills
- Good working knowledge of Microsoft packages and an ability to use digital software packages for tracking and management of key case information
- Strong organisation and prioritising ability
- Demonstrate high levels of customer services and complaint handling skills
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
Disrepair Surveyor employer: L&Q Living
L&Q is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a competitive salary alongside a comprehensive benefits package including an excellent pension plan, generous annual leave, and paid volunteering days. With a strong commitment to social responsibility, our Disrepair Surveyors play a vital role in enhancing the living conditions of residents in East London, all while enjoying a supportive work culture that values collaboration and continuous development.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Surveyor
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at L&Q through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those virtual interviews like a pro! Familiarise yourself with Microsoft Teams, and make sure your tech is sorted. Practice common interview questions related to disrepair surveying, and have some examples ready that showcase your skills and experience.
✨Tip Number 3
Show off your knowledge of the housing sector! Brush up on the latest legislation and best practices in disrepair surveying. Being able to discuss these topics confidently will impress the interviewers and show you're serious about the role.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decisions.
We think you need these skills to ace Disrepair Surveyor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Disrepair Surveyor role. Highlight your relevant experience in managing disrepair cases and your knowledge of construction methods. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can make a difference for our residents. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:Since you'll be working with various stakeholders, it's crucial to demonstrate your communication skills in your application. Share examples of how you've effectively communicated in previous roles, especially in challenging situations.
Apply Early!:Don't wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than the deadline. Plus, it gives you a better chance to stand out!
How to prepare for a job interview at L&Q Living
✨Know Your Legislation
Make sure you brush up on disrepair legislation and legal requirements before the interview. Being able to discuss The Housing Conditions Protocol and the Fitness for Human Habitation Act confidently will show that you’re well-prepared and knowledgeable about the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you've managed disrepair cases or worked with various types of housing stock. Highlighting your experience in a similar surveying role will help demonstrate your suitability for the position.
✨Demonstrate Customer Service Skills
Since this role involves a lot of interaction with residents and stakeholders, be ready to discuss how you handle customer service and complaints. Share instances where you’ve shown empathy and found solutions to complex issues.
✨Familiarise Yourself with Digital Tools
As the role requires using digital systems for case management, make sure you’re comfortable discussing any relevant software you’ve used in the past. If you have experience with Microsoft packages or other digital tools, be prepared to talk about how you’ve utilised them effectively.
