At a Glance
- Tasks: Lead ambitious investment and decarbonisation projects to transform homes and communities.
- Company: Join L&Q's Major Works Delivery Team, focused on sustainability and community impact.
- Benefits: Enjoy a great pension plan, generous leave, health benefits, and paid volunteering days.
- Other info: Hybrid working with a dynamic team and excellent career growth opportunities.
- Why this job: Make a real difference in residents' lives while driving sustainability initiatives.
- Qualifications: Experience in large-scale housing projects and strong stakeholder management skills required.
The predicted salary is between 60000 - 70000 £ per year.
Contract Type: 2 Year Fixed Term Contract/Secondment, Full Time, 35 per week
Grade: 9
Reporting Office: London, Stratford
Working Location: John Newton Court, Welling, London.
Persona: Agile Worker: 80%-90% of contractual hours to be worked from reporting location (hybrid working). Site, Office and some home working. Site attendance 4-5 days a week.
Benefits: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non‑contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Join our Major Works, Delivery Team at L&Q: The Major Works Delivery Team is seeking an experienced and driven Delivery Programme Lead to help deliver ambitious planned investment and decarbonisation programme in one area of our housing stock. This is an exciting opportunity to play a leading role in transforming homes and the community through large‑scale investment works, including kitchen and bathroom renewals, external works, retrofit programmes, Warm Homes initiatives, and wider sustainability projects.
Reporting to the Partnership Manager, you will be instrumental in delivering high‑quality programmes that improve residents’ homes, enhance energy efficiency, and support our journey towards net zero within a two‑year timeframe.
Key Responsibilities:- The Delivery Programme Lead will be responsible for the successful delivery and quality assurance of a major planned investment programme supporting the estate’s transition towards net zero.
- Works will include roofing replacement, solar PV installation, soffit, fascia and gutter renewals, window and fire entrance door replacements, external wall insulation (EWI), air source heat pump installations, and kitchen and bathroom renewals where required.
- Working closely with our appointed contractor, you will ensure high‑quality delivery and excellent customer service, while maintaining and enhancing L&Q’s housing assets in line with the investment programme.
- The role requires a strong on‑site presence, supporting residents and responding to queries throughout the works.
- You will develop efficient and de‑risked delivery solutions across refurbishment, planned investment, retrofit, sustainability, and mechanical and electrical upgrade works, while acting as the main point of contact for residents, leaseholders, contractors, and stakeholders throughout the programme.
- Proven experience delivering large‑scale planned works and retrofit projects within housing or construction environments.
- Strong knowledge of decarbonisation, energy efficiency measures, and sustainable investment programmes.
- Excellent programme, contract, and stakeholder management skills.
- Experience leading complex projects from inception through to successful completion.
- Strong organisational, communication, and problem‑solving abilities.
- A collaborative and customer‑focused approach, with the ability to build positive relationships across teams and stakeholders.
- Strong planning, organisational, and administrative skills.
- Excellent communication, collaboration, and stakeholder management abilities.
- A customer‑focused and empathetic approach when working with residents and leaseholders.
- The ability to work under pressure, manage priorities, and support colleagues when needed.
- A working knowledge of the Section 20 consultation procedures, with an understanding of statutory requirements for leasehold consultation in relation to major works.
- You will also have good IT skills, including proficiency in Excel (VLOOKUPs, basic pivot tables, reports) and the wider Microsoft Office suite, including writing letters and mail merges.
- Experience in retrofit, decarbonisation, or Warm Homes programmes would be advantageous.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
Delivery Programme Lead - South employer: L&Q Living
L&Q Living is an exceptional employer that prioritises the well-being and development of its employees. With a strong focus on work-life balance, our team enjoys generous benefits such as up to 31 days of annual leave and pension contributions, all within a supportive and inclusive work culture. Located in vibrant cities like London and Manchester, we offer meaningful career growth opportunities for those passionate about delivering outstanding service to our residents.
