At a Glance
- Tasks: Join our Repairs Team and carry out diverse carpentry tasks across South West London.
- Company: L&Q, a leading housing association with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Dynamic work environment with opportunities for overtime and career growth.
- Why this job: Make a real difference in residents' lives while honing your carpentry skills.
- Qualifications: Experience in carpentry and a manual driving licence are essential.
The predicted salary is between 41200 - 41200 € per year.
Contract Type: Permanent, Full time, 40 hours
Salary: £41,200 per annum
Grade: 05
Working Location: South West London and surrounding areas
Persona: Mobile worker - contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as required
Closing Date: 26th May at 11pm
Interviews will be held week commencing 1st June. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more
Job Overview
Join our Repairs Team at L&Q. Our South West London repairs team are looking for skilled Carpenters to join the team on a permanent basis. The area covers Sutton, Croydon, Wandsworth, Merton and surrounding areas. It is essential to have a manual driving licence to carry out this role.
Responsibilities
Our Multi‑trade Carpenters are expected to carry out a range of tasks inclusive of internal and external door fitting, splice repairs, general locksmith, bathroom sub‑floors, bath panels and framework kitchen repairs/refits and other general maintenance repairs. Ideally you will also be able to carry out internal/external window repairs including single and double glazing, repairs to doors, lock refits and repairs. It is important to have effective communication skills, experience of working in a building and/or housing maintenance environment, and knowledge of a varied housing stock. Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents. We expect our operatives to have outstanding customer service and the ability to deliver a right‑first‑time service, limiting follow‑ons and increasing satisfaction. Core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call‑outs and out‑of‑hours service.
Qualifications and Skills
- Sound working trade knowledge and experience
- Experience gained within a maintenance, site and/or housing environment
- NVQ or equivalent preferred
- Ability to deliver excellent customer service
- Health and safety conscious
- Previous experience in a similar role
- Wide range of multi‑trade skills
If you require any reasonable adjustments at any stage during this process, including application stage, please email qcareers@lqgroup.org.uk
Carpenter - South West London employer: L&Q Living
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for community engagement through paid volunteering days, our Carpenters in South West London can thrive both professionally and personally. Join us to be part of a dedicated team that values customer satisfaction and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Carpenter - South West London
✨Tip Number 1
Get your hands dirty! If you can, try to visit the site or similar locations where you'll be working. This gives you a feel for the environment and shows your genuine interest in the role.
✨Tip Number 2
Network like a pro! Chat with current employees or others in the industry. They might have insider tips or even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 3
Prepare for the interview by practising common questions related to carpentry and customer service. We want you to shine, so think about how you can demonstrate your skills and experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Carpenter - South West London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your carpentry skills and experience relevant to the role. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your best work!
Craft a Strong Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Repairs Team. Share specific examples of your past work and how you’ve delivered excellent customer service in similar roles.
Show Off Your Communication Skills:Since you'll be interacting with residents, it's crucial to demonstrate your communication skills in your application. We love candidates who can convey their ideas clearly and effectively, so let that shine through!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than the deadline. Head over to our website and get your application in!
How to prepare for a job interview at L&Q Living
✨Know Your Trade Inside Out
Make sure you brush up on your carpentry skills and knowledge before the interview. Be ready to discuss specific techniques, tools, and materials you've used in past projects. This will show that you're not just a carpenter, but a skilled professional who takes pride in their work.
✨Show Off Your Customer Service Skills
Since customer satisfaction is key for L&Q, prepare examples of how you've provided excellent service in previous roles. Think about times when you went above and beyond for a client or resolved a tricky situation. This will demonstrate that you understand the importance of being a first point of contact for residents.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific repair or maintenance task. Practise explaining your thought process clearly and confidently, as this will highlight your problem-solving skills and expertise.
✨Understand the Company Culture
Do a bit of research on L&Q and their values. Knowing about their commitment to community and customer service can help you align your answers with what they’re looking for. It shows that you’re genuinely interested in the role and the company, which can set you apart from other candidates.
