At a Glance
- Tasks: Maintain communal areas, carry out repairs, and engage with residents.
- Company: Join L&Q, a leading housing association committed to community service.
- Benefits: Enjoy a competitive salary, generous leave, and excellent pension contributions.
- Other info: Dynamic role with opportunities for personal growth and training.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: No experience needed; just bring enthusiasm and a willingness to learn.
The predicted salary is between 28280 - 28280 £ per year.
Contract Type: Permanent, Full Time, 35 hours per week
Persona: Site Based Old Kent Road, South East London
Reporting Office: West Ham Lane, Stratford, London, E15 4PH
Salary: £28,280 per annum
Hours: 8am to 4pm Monday to Friday
Closing date for completed applications: 29th June 2026 at 11pm
Interview date: 6th July 2026
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service plus Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- Many more
DBS
For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk.
Join our Caretaking Team at L&Q
L&Q is looking for an experienced Caretaker to join the Estate Services team. This position is site based at our schemes on the Old Kent Road, South East London. This is a key function of our continuing commitment to providing a responsive customer‑based service for our residents.
Responsibilities
- Involved in maintaining communal areas within our blocks and on our estates, carrying out communal cleaning and grounds maintenance work.
- Carrying out small maintenance repairs as required.
- Liaising directly with residents and contractors, answering queries and ensuring due regard to health & safety and security issues.
What you'll bring
- Capable of carrying out a variety of small repair jobs and working effectively as part of a team and under your own initiative.
- Trade skills, gardening or DIY experience would be an advantage together with a recognised City & Guilds or Bics qualification in cleaning, although not essential as training would be provided.
- A good communicator and willingness to learn new skills as the service adapts to the changing needs within the neighbourhood.
- Able to work on your own initiative and be self‑motivated to organise your own time effectively.
- Proactive in your daily activities and aware of safe working practices.
- Possessing a good literacy standard.
- Have IT skills as you will be required to use a PC, undertaking online courses and assessments (This can be learnt on the job during the probationary period).
If you don’t have previous experience or qualifications, but are willing to learn, have ambition, enthusiasm, and care about delivering a first‑class service to our residents we would like to hear from you.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
Caretaker - Old Kent Road employer: L&Q Living
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering, our Caretaker role on the Old Kent Road provides a meaningful chance to contribute to the community while enjoying a fulfilling career. Join us in making a difference for our residents in South East London, where your skills and dedication will be valued and nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Caretaker - Old Kent Road
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at L&Q Living. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like L&Q Living before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Caretaker - Old Kent Road
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to L&Q Living:Your cover letter is your chance to shine! Tell us why you want to work at L&Q Living specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at L&Q Living!
How to prepare for a job interview at L&Q Living
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
