Business Support Officer - August 2026

Contract Type: 12 months fixed term

Working Hours: 35 hours per week

Salary: £28,275 to £30,780 per annum (London weighted salary)

Grade: 3

Reporting Office: London, Stratford

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 1st September 2026

Interview Details: Interviews will be held face to face in our Stratford office on a date yet to be confirmed.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

We are looking for 4 Business Support Officers to join us on a 12-month fixed-term contract, supporting residents within our East London Housing team. In this role, you will respond to telephone and email enquiries from L&Q residents, handling a range of queries relating to repairs, cleaning, and grounds maintenance additionally working closely with colleagues across L&Q to obtain updates and provide timely, accurate responses to residents.

This is an agile working role, with colleagues typically working from home four days per week and attending one of our London offices one day per week.

If you are a strong team player with excellent communication and interpersonal skills and a passion for delivering outstanding customer service, we would love to hear from you. Join us and play a key role in helping to provide a positive experience for our residents.

Your impact in the role:

• Respond to customer, internal and external stakeholder and colleague enquiries in a professional, timely and customer-focused manner.
• Share knowledge, contribute to team goals and promote a positive and inclusive working environment.
• Resolve routine issues and queries, escalating matters where appropriate.
• Build effective working relationships across teams to ensure enquiries are progressed and resolved efficiently.
• Demonstrate L&Q values and customer service standards in all interactions.
• Provide comprehensive administrative support to operational teams, maintain internal records to support with accurate data and reporting.
• Coordinate activities, meetings, actions and communications to support effective service delivery.
• Organise and maintain documentation, correspondence and records in accordance with business requirements.
• Support organisational priorities and change initiatives as required.
• Adhere to all organisational policies, procedures, and regulatory requirements ensuring safeguarding concerns are recognised and reported in line with policy and procedure.
• Complete mandatory learning and development activities.

What you'll bring:

• Previous experience providing administrative duties to a busy team.
• Strong attention to detail with quality checking data.
• Experience of being able to create and maintain databases containing complex data.
• Fluent in use of Microsoft Outlook, Excel, Word.
• Strong communication and stakeholder management skills.

For this post the successful candidate will need to apply for or be in possession of a Basic/an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team.

About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business, and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.