At a Glance
- Tasks: Join our team to analyse and improve business processes for better customer experiences.
- Company: L&Q, a purpose-led housing organisation focused on transformation and growth.
- Benefits: Competitive salary, excellent pension, generous leave, and lifestyle benefits.
- Other info: Hybrid working model with opportunities for professional development and career growth.
- Why this job: Make a real impact in a large organisation while shaping better services for customers.
- Qualifications: Strong analytical skills and experience in business analysis or transformation.
The predicted salary is between 49502 - 57094 £ per year.
Contract Type: Permanent and FTC until 31st March 2027, Full-Time, 35 hours
Salary: Starting from £57,094 per annum (London weighted salary) or £49,502 per annum (Regional salary), dependant on experience
Grade: 10
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 31st May 2026
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Join our Business Design and Architecture Team at L&Q. L&Q is looking for an experienced Business Analyst to join our Transformation and Change Team at an exciting time of investment, growth and business-wide transformation. As we continue to improve the services we provide to our customers, we are redesigning our CRM and Digital Experience to create a simpler, more reliable and joined-up customer journey.
In this role, you will work closely with Business Subject Matter Experts, Programme Workstream Leads, Technology colleagues and wider transformation teams to understand business needs, capture requirements, analyse current processes and support the design of improved end-to-end services. You will play a key role in helping L&Q streamline ways of working, improve customer outcomes and support the successful delivery of our Future Shape strategy.
We are looking for someone who can bring structure, curiosity and strong analytical thinking to complex change. You will be confident facilitating workshops, engaging stakeholders, documenting requirements, mapping processes and supporting teams throughout the full project lifecycle from discovery and design through to delivery and deployment.
This is an excellent opportunity for a Business Analyst who wants to make a meaningful impact in a large, purpose-led housing organisation, helping to shape better services for both customers and colleagues.
Your impact in the role:
- Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group.
- You’ll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes.
- You’ll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme’s objectives, in collaboration with colleagues across L&Q.
- Managing relationships and influencing business and technical stakeholders.
- Supporting the improvement in the quality of the solution through collaborative identification of good acceptance criteria, exploratory testing and supporting the design of future processes and systems.
What you'll bring:
- Business Analysis: Strong Business Analysis skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation.
- Problem Solving: Must be able to demonstrate robust problem solving, and highly effective business analysis skills.
- Business Improvement/Continuous Improvement and Business Process: Expertise in business improvement, continuous improvement and business process development. Highly experienced in practical application.
- Target Operating Model: Understanding of the basics of Target Operating model principles, options, purpose, and the ability to apply TOM.
- Business Transformation: Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies.
- Data and Insight, Business Case Development, Value for Money: Ability to draw on, analyse and utilise data and insight from a broad range of sources to determine options and solutions to complex scenarios. Experience of establishing or contributing to business cases that enable value for money.
- Budgets and Financial Performance: Basic understanding of building budgets, forecasting, and strong ability to understand financial performance and implications.
- Risk Management: Able to identify risks, implement mitigation to manage, and to do so collaboratively design to analysis, solutions and outcomes.
- Process Design: A good grasp of methodologies to map and analyse processes to ensure solutions are aligned with desired operational workflows.
- Communication and Influencing: Extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing to Leadership Group level.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
Location: London - Stratford or Manchester - Trafford
Business Analyst employer: L&Q Living
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including an excellent pension plan, generous annual leave, and lifestyle benefits. With a strong focus on transformation and change, employees are encouraged to engage in meaningful projects that enhance customer experiences while enjoying a supportive work culture that values collaboration and innovation. The hybrid working model allows for flexibility, making it an ideal workplace for those seeking a balance between personal and professional commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at L&Q on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a leg up!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your skills in business analysis can directly impact L&Q's transformation goals. We should practice articulating our thoughts clearly and confidently, showcasing our problem-solving abilities.
✨Tip Number 3
Showcase our analytical skills during the interview! Bring examples of past projects where we’ve improved processes or delivered successful outcomes. This will help us demonstrate our value and fit for the role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. Plus, it shows we’re genuinely interested in joining the team at L&Q.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight relevant experience and skills that match the job description, like your problem-solving abilities and business improvement expertise. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at L&Q. Don’t forget to mention your experience in business transformation and stakeholder engagement.
Showcase Your Analytical Skills:As a Business Analyst, strong analytical skills are key. In your application, provide examples of how you've successfully analysed processes or data in the past. We love seeing real-life applications of your skills!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we may close the advert sooner than expected. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at L&Q Living
✨Know Your Business Analysis Basics
Make sure you brush up on your business analysis skills and methodologies. Be ready to discuss your experience with problem-solving, continuous improvement, and process design. This will show that you understand the core responsibilities of the role and can hit the ground running.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your analytical thinking and decision-making abilities. Think of examples from your past experiences where you successfully navigated complex situations or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with Stakeholder Management
Since the role involves managing relationships with various stakeholders, be prepared to discuss how you've influenced and collaborated with others in previous roles. Highlight any workshops or meetings you've facilitated, and how you ensured everyone was on board with the project goals.
✨Show Your Curiosity and Adaptability
Demonstrate your curiosity about the company and its transformation goals. Ask insightful questions about their current projects and challenges. This not only shows your interest but also your willingness to adapt and contribute to their Future Shape strategy.
