At a Glance
- Tasks: Lead and mentor a team in grounds maintenance, ensuring quality service delivery.
- Company: Join a supportive organisation focused on community and personal development.
- Benefits: Great pension plan, generous leave, health benefits, and paid volunteering days.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Make a real difference by coaching others and enhancing green spaces.
- Qualifications: Experience in grounds maintenance and strong communication skills required.
The predicted salary is between 30387 - 30387 £ per year.
Contract: Permanent full‑time, 36.25 hours per week. Salary: £30,387 per annum, depending on experience. Grade 6.
Reporting Office: Manchester, Trafford. Working Pattern: 8 to 4 pm.
Role Overview
You will be part of our Grounds Maintenance Team, working alongside other operatives to provide hard and soft landscaping services, including grass cutting, weed suppression, leaf removal and tree maintenance. This role takes ownership for coaching staff with complex behaviours, building their technical, behavioural and life skill capacity through role‑modeling and coaching. Operatives under your charge may be inexperienced, suffer from complex trauma and present behavioural challenges. Your key responsibilities are to support behaviour modification while training Grounds Maintenance competencies into operatives and delivering services to customers. Operational Mentors shoulder responsibility for the team on site, performing quality control and ensuring the team meet SLA to prevent service failure.
Impact
As an Operational Mentor you will lead the local team on site, mentor volunteers and new staff members from diverse backgrounds, and actively develop the team through constructive feedback. You will be responsible for ensuring our customer standards are delivered, recording time on site, and fostering a positive customer experience. You will also be proactive, learning from customer feedback to continually improve service delivery.
What you'll bring
- Good understanding of relevant health and safety regulations in an Estates environment
- Relevant Grounds Maintenance experience
- Knowledge of recording the use of vibration (HAV) when using machines
- Excellent customer service and communication skills
- Experience of using equipment to maintain green spaces
- Positive can‑do attitude
- Flexible approach to working hours, particularly in the summer
- Full, clean driving licence and ideally hold a PA01 and PA06 pesticide licence
- Knowledge of COSHH law and experience of using mobile devices, such as a tablet, is beneficial
DBS Requirement
The successful candidate must apply for or be in possession of an Enhanced plus Adult Workforce Disclosure Barring Service certificate (DBS) to work within the team.
Adjustments and Assistance
If you require any reasonable adjustments at any stage during this process, including the application stage, please email lqcareers@lqgroup.org.uk.
Benefits
Benefits include: an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non‑contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme, and many more.
Operational Mentor Grounds Maintenance in Trafford employer: L&Q Group
As an Operational Mentor in Grounds Maintenance, you will thrive in a supportive and inclusive work culture that prioritises employee development and well-being. With a strong focus on mentoring and coaching, this role offers unique opportunities to make a meaningful impact on the lives of team members from diverse backgrounds while enjoying excellent benefits such as a generous pension plan, ample annual leave, and a commitment to work-life balance in the vibrant setting of Manchester, Trafford.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Mentor Grounds Maintenance in Trafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to Grounds Maintenance and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to coaching and mentoring. Use examples from your past experiences to demonstrate your skills and how you’ve positively impacted teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Operational Mentor Grounds Maintenance in Trafford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in grounds maintenance and mentoring. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Show Off Your Soft Skills:Since this role involves coaching and supporting operatives with complex behaviours, it’s crucial to emphasise your communication and interpersonal skills. We’re looking for someone who can connect with others and foster a positive environment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if necessary to make it easy for us to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at L&Q Group
✨Know Your Grounds Maintenance
Make sure you brush up on your knowledge of grounds maintenance practices. Be ready to discuss your experience with grass cutting, weed suppression, and tree maintenance. This shows you’re not just familiar with the tasks but also passionate about them.
✨Showcase Your Mentoring Skills
Since this role involves coaching staff with complex behaviours, prepare examples of how you've successfully mentored or trained others in the past. Highlight your ability to provide constructive feedback and support behaviour modification.
✨Understand Health and Safety Regulations
Familiarise yourself with relevant health and safety regulations, especially those related to grounds maintenance. Being able to discuss these confidently will demonstrate your commitment to safety and compliance in the workplace.
✨Prepare for Customer Service Scenarios
Think of examples where you’ve delivered excellent customer service, particularly in challenging situations. The interviewers will want to see that you can maintain a positive customer experience while managing your team effectively.
