At a Glance
- Tasks: Lead a team to deliver top-notch homeownership services and improve customer experiences.
- Company: Join a forward-thinking organisation dedicated to enhancing homeownership.
- Benefits: Enjoy a great pension plan, generous leave, and lifestyle perks.
- Other info: Flexible hybrid working and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in homeownership or customer service with strong people management skills.
The predicted salary is between 57094 - 57094 £ per year.
Contract Type: Fixed Term Contract (12 months), Full Time – 35 hours.
Salary: £57,094 per annum
Grade: 10
Reporting Office: London, Stratford
Hybrid Working: 20% - 40% of contractual hours to be worked from the reporting office.
Responsibilities
- Lead and manage a team of Homeowner Officers to deliver excellent service in line with departmental service level targets and key performance indicators.
- Publish high‑quality, concise, and analytically written reports on team performance.
- Review and utilise lean management techniques to continuously improve efficiency and effectiveness, developing team competency through training, mentoring and coaching.
- Work collaboratively across teams, identifying opportunities to improve processes and customer outcomes and deputise for other Homeownership Managers and Heads of Service where required.
- Review and lead complaints handling and resolution, ensuring all cases are managed in accordance with L&Q’s policy and the Housing Ombudsman Code, using insight to identify trends and implement service improvements.
- Deliver outstanding customer service, ensuring all interactions are customer‑focused, and build effective relationships with internal and external stakeholders in line with organisational values.
Qualifications
- Previous experience of working within a homeownership, leasehold and shared ownership team desirable.
- Experience in a customer‑focused environment with evidence of strong people management skills.
Benefits
- Excellent pension plan (up to 6% double contribution).
- 28 days Annual Leave rising to 31 days with length of service plus Bank Holidays.
- Westfield Health Cash Plan.
- Non‑contributory life assurance.
- Up to 21 hours volunteering paid days.
- Lifestyle benefits.
- Employee Assistance Programme.
For reasonable adjustments during the recruitment process, please email lqcareers@lqgroup.org.uk.
Team Manager - Homeownership employer: L&Q Group
As a Team Manager in Homeownership at L&Q, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. With a strong focus on customer service and collaboration, our culture encourages innovation and continuous improvement, while offering excellent benefits such as a generous pension plan, ample annual leave, and opportunities for volunteering. Located in the vibrant area of Stratford, London, this role not only provides meaningful work but also fosters a sense of community and purpose within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Homeownership
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at L&Q Group!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at L&Q Group.
We think you need these skills to ace Team Manager - Homeownership
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at L&Q Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to L&Q Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at L&Q Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to L&Q Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at L&Q Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with L&Q Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at L&Q Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact L&Q Group and how you would contribute to adapting HR strategies.
