Sheltered Housing Assistant

Contract Type: Permanent, PT (21 hours)

Salary: £28,275 per annum to £30,780 per annum (pro rata PT), dependant on experience

Working Location: Schemes in the London Borough of Lambeth

Persona: Site Based Worker – Contractual hours to be worked from allocated site, with ad hoc office attendance as required

Closing Date: 15th June 2026

Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non‑contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.

We’re currently seeking a Sheltered Housing Assistant to become part of our dedicated Housing Management team. You’ll be working across our sheltered housing schemes in the London Borough of Lambeth, supporting residents aged 55 and over. As a key member of our Independent Living service, you’ll help ensure residents feel safe, secure, and empowered to live independently, while delivering high‑quality housing management services.

Responsibilities

• Resident Support and Customer Service: Act as the on‑site representative, providing guidance to residents and acting as a key contact for their families and visitors. Build meaningful relationships, foster a welcoming environment, and support new residents as they settle into the community.
• Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections, following fire safety procedures, and monitoring the premises. Report repairs, oversee general upkeep, and work closely with contractors to keep communal areas and site facilities well‑maintained and secure.
• Administrative and Operational Efficiency: Maintain accurate records of health and safety checks, report incidents and repairs, and use company systems to communicate effectively. Contribute to smooth operations by managing documentation, supporting policy implementation, and keeping reception and entrance areas clean and welcoming.
• Collaborative Problem‑Solving: Work as part of the Housing Management team to address anti‑social behaviour, resolve tenancy concerns, and, when necessary, escalate issues. Contribute to the wider team’s success by collaborating on action plans and working closely with any support teams in place.

What you’ll bring

• Customer Service Excellence: Proven experience providing high‑quality service in a resident‑facing role, handling sensitive issues with empathy and professionalism.
• Health & Safety Awareness: Interest or experience in health and safety procedures, with an understanding of fire safety, estate inspections, and safe working practices.
• Organisational Skills: A proactive, well‑organised approach with the ability to manage a varied workload and prioritise tasks effectively.
• Strong Communication Skills: Excellent written and verbal communication skills, with the ability to connect with a diverse range of people and relay information clearly.
• Team Collaboration: A positive, flexible attitude and the ability to work well within a team, sharing information and collaborating to find effective solutions.

DBS

For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk. If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.

Equal Opportunities

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.