At a Glance
- Tasks: Support the upgrade of telecare systems and provide reassurance to customers during transitions.
- Company: Join a caring organisation focused on improving lives through technology.
- Benefits: Enjoy 25 days annual leave, health plans, and a great pension scheme.
- Other info: Great opportunities for volunteering and personal development.
- Why this job: Make a real difference in people's lives while working flexibly in various locations.
- Qualifications: Strong customer service skills and a full driving licence required.
The predicted salary is between 26225 - 26225 € per year.
Contract Type: Fixed Term 6 months, Part Time, 29 hours
Salary: £26,225 per annum pro rata
Reporting Office: Fiona Gardens, Manchester
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required
Working Pattern: Monday, Tuesday, Thursday & Friday. 9:15am to 5:00pm or 8:30am to 4:15pm
Closing Date: 1st June 2026
The Telecare Response Officer will support the digital upgrade of L&Q Living’s Telecare system. You will visit client properties to exchange old analogue equipment for new digital enabled kit, install and test equipment, and provide assistance and reassurance to customers during the transition.
Responsibilities
- Plan own workload and book appointments with customers over the phone.
- Travel to client properties in a company vehicle to install, test and upgrade digital telecare equipment.
- Provide help, information, support and reassurance to customers in a time of change.
- Ensure accurate record keeping and update paper documentation and CRM system on a daily basis.
- Future proof safety and security for customers via a new improved service.
Qualifications
- Excellent customer service skills with relevant practical work experience in a customer-focused environment.
- Awareness of issues and barriers older and vulnerable customers face, ability to identify needs and provide support and guidance.
- Excellent communication and interpersonal skills; able to make people feel at ease.
- Effective time management and organisational skills.
- Full current driving licence.
Benefits
- 25 days annual leave rising to 30 days with length of service + bank holidays.
- Westfield Health Cash Plan.
- Excellent pension plan.
- Non-contributory life assurance.
- Up to 21 hours volunteering paid days.
- Lifestyle benefits.
- Employee Assistance Programme.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
Telecare Response Officer in Sale employer: L&Q Group
L&Q Living is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture and a range of benefits including generous annual leave, a comprehensive health plan, and a robust pension scheme. As a Telecare Response Officer based in Manchester, you will have the opportunity to make a meaningful impact on the lives of older and vulnerable customers while enjoying flexible working hours and the chance to grow within a forward-thinking organisation committed to innovation and community support.
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Response Officer in Sale
✨Tip Number 1
Get to know the company! Research L&Q Living and their Telecare services. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've provided excellent support. Be ready to share these during your interview.
✨Tip Number 3
Be prepared for practical questions! You might be asked how you'd handle specific situations with clients, especially older or vulnerable customers. Think through scenarios and how you'd provide reassurance and support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at L&Q Living.
We think you need these skills to ace Telecare Response Officer in Sale
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Telecare Response Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves interacting with customers, it's crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application to reflect how you would engage with clients in real life.
Be Organised:Effective time management is key for this position. In your application, mention any experiences where you've successfully planned and managed your workload. This will show us that you're ready to handle the responsibilities of the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at L&Q Group
✨Know Your Stuff
Make sure you understand the Telecare system and the digital upgrade process. Familiarise yourself with the equipment you'll be working with and the common issues older and vulnerable customers face. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing support and reassurance to customers, think of examples from your past experiences where you've excelled in customer service. Be ready to discuss how you handled difficult situations and made customers feel at ease.
✨Plan Your Journey
As a mobile worker, you'll need to manage your time effectively. Before the interview, plan out how you would organise your appointments and travel to client properties. This will demonstrate your organisational skills and ability to manage your workload efficiently.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team you'll be working with, the training provided for the new equipment, or how success is measured in this role. Asking insightful questions shows your enthusiasm and helps you determine if the company is the right fit for you.
