At a Glance
- Tasks: Fix plumbing issues and bring your carpentry skills to life in various homes.
- Company: Join a leading housing maintenance company focused on customer satisfaction.
- Benefits: Great salary, generous leave, pension plan, and lifestyle perks.
- Other info: Flexible working across multiple locations with opportunities for extra earnings.
- Why this job: Make a real difference in people's homes while developing your skills.
- Qualifications: Experience in plumbing and carpentry with a passion for customer service.
The predicted salary is between 41207 - 41207 £ per year.
Contract Type: Permanent, Full time, 40 hours per week
Salary: £41,207 per annum
Grade: DM Tech 05
Working Location: Bexley, Bromley and Lewisham
Persona: Mobile worker – contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as required.
Responsibilities
- Our plumbers deal with all aspects of plumbing repairs and replacements of sinks, water tanks, and bathrooms.
- In addition to plumbing, they will have associated skills and experience in basic carpentry, tiling, painting/decorating, and patch plastering repairs.
- We expect effective communication skills, experience working in a building and/or housing maintenance environment, and knowledge of a varied housing stock.
- Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents.
- We expect operatives to have outstanding customer service and ability to deliver a right first-time service, limiting follow-ons and increasing satisfaction.
- Core hours are Monday to Friday 8am to 5pm in general.
- There is the opportunity to earn more from call outs and out of hours service.
Qualifications
- Sound working trade knowledge and experience.
- Experience gained within a Maintenance, site and/or Housing environment and NVQ.
- Able to deliver excellent customer service.
- Right first-time approach.
- Health and Safety conscious.
- Previous experience in a similar role.
- Carpentry skills and experience.
Benefits
- Excellent pension plan (up to 6% double contribution).
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays.
- Westfield Health Cash Plan.
- Non-contributory life assurance.
- Up to 21 hours volunteering paid days.
- Lifestyle benefits.
- Employee Assistance Programme and many more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
Plumber with Carpenter Skills employer: L&Q Group
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including an excellent pension plan and generous annual leave. Our supportive work culture fosters collaboration and customer satisfaction, making it an ideal environment for skilled plumbers with carpentry skills to thrive while serving the diverse communities of Bexley, Bromley, and Lewisham.
StudySmarter Expert Advice🤫
We think this is how you could land Plumber with Carpenter Skills
✨Tip Number 1
Network like a pro! Reach out to your contacts in the plumbing and carpentry fields. Let them know you're on the hunt for a new gig. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your plumbing and carpentry work. Include photos of completed projects, testimonials from satisfied customers, and any relevant certifications. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Ace the interview! Prepare for common questions related to plumbing and carpentry, and think about how you can demonstrate your customer service skills. Remember, they want someone who can deliver a right first-time service, so be ready to share examples of how you've done this in the past.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for skilled plumbers with carpentry skills. Don’t miss out on the chance to join a team that values customer satisfaction and offers great benefits. Get your application in today!
We think you need these skills to ace Plumber with Carpenter Skills
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your plumbing and carpentry skills. We want to see how your experience aligns with the job description, so don’t be shy about showcasing your relevant work history!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick in the plumbing and carpentry world.
Show Off Your Customer Service Skills:Since customer satisfaction is key for us, make sure to mention any previous experiences where you’ve gone above and beyond for clients. We want to know how you handle tricky situations and keep residents happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at L&Q Group
✨Know Your Trade Inside Out
Make sure you brush up on your plumbing and carpentry skills before the interview. Be ready to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will show your practical knowledge and experience in a maintenance environment.
✨Show Off Your Customer Service Skills
Since customer satisfaction is key for the role, prepare examples of how you've provided excellent service in the past. Think about situations where you went above and beyond for a client or resolved a tricky issue. This will demonstrate your commitment to delivering a right first-time service.
✨Communicate Clearly and Confidently
Effective communication is crucial, especially as you'll be the first point of contact for residents. Practice explaining your work processes clearly and concisely. You might even want to role-play common scenarios with a friend to build your confidence.
✨Be Health and Safety Savvy
Familiarise yourself with health and safety regulations relevant to plumbing and carpentry. Be prepared to discuss how you ensure safety on the job and any protocols you follow. This shows that you take your responsibilities seriously and prioritise safety in your work.
