Planned Works Client Lead - East London and Essex

Contract Type: Permanent Full Time, 35 hours per week

Salary: £48,691 per annum to £53,725 per annum dependant on experience. Plus Essential Car User Allowance £1,300 per annum

Grade: 9

Reporting Office: London, Stratford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 30th June 2026 at 11pm

Interview Dates: 13th/15th July 2026 – Face to Face interviews at our Stratford, London office.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

Your impact in the role: Working closely with our partnered contractors the Planned Works Client Lead will be responsible for the timely delivery and quality of designated large scale planned maintenance and refurbishment programmes. You will be delivering excellent customer service and high-quality cost effective works that have a real and positive impact on our Resident’s lives. The role includes being the first L&Q point of contact for residents, partners and stakeholders.

What you'll bring:

• Ability to demonstrate strong experience in the effective project management of large scale planned maintenance / construction works including adherence to Programme timescales, cost control, quality benchmarking, site inspections and sign off of works, whilst achieving high levels of Customer Satisfaction.
• Relevant technical experience in planned maintenance and property upgrading works (Internal and External) and general refurbishment.
• Proven ability to work collaboratively in a partnering environment with our Delivery Partner contractors, internal L&Q departments and other team members and key stakeholders to achieve all requirements of your designated works programmes.
• Willingness and ability to take ownership of your designated workstreams – identifying any delays or blockages and pro-actively working with our Partner contractors in agreeing & implementing mitigation measures.
• Good practical knowledge of Health & Safety and CDM Regulations and requirements.
• Ability to be vigilant on site and willing to challenge any shortfalls.
• Ability to agree quality benchmarks, closely monitor quality of works on site to ensure the required standards are achieved, challenge any shortfall in quality and to sign off work elements only upon satisfactory completion.
• Ability to identify, instruct and record legitimate Variations, working collaboratively with the L&Q Commercial Team to effectively monitor and manage project costs.
• Ability to effectively chair and minute regular (weekly) progress meetings with our Delivery Partners /contractors. Tracking and actively chasing the minuted outputs and actions.
• Strong customer service experience in dealing directly with residents with empathy and pro-actively resolving any issues / complaints within required timescales.
• Work closely with delivery partners/ contractors and the L&Q Customer Relations Team to ensure effective resident communication, minimise disruption and manage customer expectations to achieve a minimum of 85% customer satisfaction score (as measured by Survey).
• Ability to review lessons learned and proactively address issues to reduce complaints arising from Major Works activities.
• Keep all internal and external stakeholder updated on the project work / site progress.
• It is essential that you are able to demonstrate strong planning, prioritising, tracking, organisational, and administrative skills, ensuring accurate and timely recording of all required data.
• Effective communication and influencing skills at all levels with all stakeholders is required.
• You must be able to produce accurate and concise reports and present to internal and external stakeholders as required.
• The ideal candidate will be able to work under pressure, recognising and acting on their own priorities and managing their time effectively, as well as being able to support others when needed.
• Strong IT skills essential. Proficient in use of Microsoft Word, Excel (Advanced) & Outlook. Able to compare spreadsheets, perform v-lookups, use basic pivot tables and formulae and produce credible Reports.
• A full UK driving license and access to a car is essential for this role as travel to, from and between sites is required.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.