At a Glance
- Tasks: Lead the Housing Management team to enhance resident satisfaction and build strong community relationships.
- Company: Join L&Q, a leading housing association dedicated to quality homes and diverse communities.
- Benefits: Enjoy competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Flexible hybrid working and opportunities for personal growth await you.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Proven relationship-building skills and experience in a similar role are essential.
The predicted salary is between 29900 - 34900 £ per year.
Job Description
Neighbourhood Housing Lead - Multiple - 7138
Title: Neighbourhood Housing Lead – South West London
Contract Type: Permanent – Full Time - 35 hours
Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance*
Reporting Office: London, Stratford
Working Location: Garratt Lane office and South West London – changing to Morden Road, CR4 4DA (office due to open later this year)
Patch locations (confirmed on appointment)
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Monday to Friday, 09:00 – 17:00
Closing Date: 29th October 2025 – 23:00
Interview Dates – Interview will take place in person at our Garratt Lane office, SW18, every Wednesday from the 15th October 2025.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)
Role Profile - Neighbourhood Housing Lead.docx
Join our South West London Team at L&Q:
Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.
If this sounds like you, we would love for you to apply!
Your impact in the role, as the Neighbourhood Housing Lead, you’ll be responsible for the following:
• Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
• You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.
• You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.
What you'll bring:
• You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
• You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.
• You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
• You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
• Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
• Have demonstrable experience in a similar role.
• Have a valid license and access to a car for work use.
Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please contact us.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
Neighbourhood Housing Lead - SW London employer: L&Q Group
L&Q is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including an excellent pension plan, and opportunities for volunteering, employees are empowered to make a meaningful impact in the communities they serve across South West London. Join us to be part of a dedicated team that values diversity and strives to provide high-quality housing for all.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Lead - SW London
✨Tip Number 1
Get to know the company! Research L&Q and their values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission and community.
✨Tip Number 2
Practice your storytelling skills. Be ready to share specific examples of how you've built relationships and solved problems in previous roles. This will help you stand out as a candidate who can deliver results.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest and helps you gauge if the role is right for you. Think about what matters most to you in a workplace and ask about it.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining our team at L&Q.
We think you need these skills to ace Neighbourhood Housing Lead - SW London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Neighbourhood Housing Lead role. Highlight your experience in building relationships and delivering excellent service, as these are key aspects of the job.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We want to see your grit and determination in action, so don’t hold back on sharing those success stories!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information well, making it easy for us to see why you’re a great fit for the team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and can get back to you quickly!
How to prepare for a job interview at L&Q Group
✨Know Your Stuff
Before heading into the interview, make sure you understand the role of a Neighbourhood Housing Lead. Familiarise yourself with L&Q's mission and values, and think about how your experience aligns with their goals. This will help you demonstrate your passion for the role.
✨Showcase Your People Skills
Since this role is all about building relationships with residents, be ready to share examples of how you've successfully engaged with diverse groups in the past. Highlight your communication skills and any specific instances where you've improved resident satisfaction.
✨Problem-Solving Mindset
Prepare to discuss challenges you've faced in previous roles and how you tackled them. L&Q values grit and determination, so showcasing your problem-solving abilities will show that you're the right fit for their team.
✨Time Management is Key
With a complex workload expected, be prepared to talk about how you manage your time effectively. Share strategies you've used to meet deadlines and handle multiple tasks, as this will demonstrate your organisational skills and ability to thrive in a busy environment.
