At a Glance
- Tasks: Respond to emergency calls and provide vital support to vulnerable clients.
- Company: Join a caring organisation dedicated to safeguarding and supporting communities.
- Benefits: Enjoy 25 days annual leave, health plans, and a great pension scheme.
- Other info: Flexible working hours with additional pay for weekends and evenings.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Customer service experience and basic DIY skills are essential.
The predicted salary is between 26712 - 28879 £ per year.
Contract Type: Fixed Term, 12 months FT, 36.25 hours; Permanent FT 36.25 hours.
Salary: £26,712 – £28,879 per annum, depending on experience.
Reporting Office: Fiona Gardens, Manchester.
Persona: Mobile/Field Based Worker; contractual hours from various locations including resident home, estates, etc., with ad hoc office attendance as needed.
Working Pattern: 7.25-hour day shifts between 6 am and 9 pm, alternating weekends and bank holidays on a rota basis.
Additional payments: 50% extra for weekend shifts, 20% extra for early morning and late evening weekday shifts.
Closing Date: 8th June 2026.
Interview dates: 15, 16, 18 June 2026. Early applications are encouraged as the advertisement may be closed earlier.
Benefits:
- 25 days annual leave, rising to 30 days with length of service, plus bank holidays.
- Westfield Health Cash Plan.
- Excellent pension plan and non‑contributory life assurance.
- Up to 21 hours volunteering paid days.
- Lifestyle benefits and Employee Assistance Programme.
Responsibilities:
- Emergency response & call handling: Monitor and respond to emergency calls in the Alarm Receiving Centre (ARC).
- Installation & maintenance: Install and maintain telecare alarm equipment using basic DIY skills.
- Customer interaction & support: Deliver exceptional customer service, assess client needs, and connect them with relevant support services.
- Collaborative work & reporting: Work closely with external partners such as Police and Social Services, maintain accurate records and comply with data protection policies.
- Equipment review & emergency visits: Conduct regular reviews of equipment and customer needs; provide on‑site assistance during emergencies.
- Fleet management: Perform safety checks and maintain emergency response vehicles, keeping them clean, stocked and ready for use.
Qualifications:
- Awareness of vulnerable customer needs: Ability to identify barriers faced by older and vulnerable clients and provide appropriate support.
- Excellent customer service skills: Relevant practical experience in a customer‑focused environment.
- Strong communication & interpersonal skills: Effective interaction with customers, colleagues and external partners.
- Basic DIY skills: Competency in using tools for installing and maintaining telecare equipment.
- Full UK driving licence: Essential for responding to emergency callouts.
DBS and Checks: The successful candidate must apply for or hold an Enhanced Disclosure Barring Service (DBS) certificate to work within the team.
Reasonable Adjustments: If you require reasonable adjustments at any stage of the hiring process, please contact the recruitment team.
Safeguarding: L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The successful applicant will be required to undertake appropriate safeguarding checks.
Telecare Response Officer in Manchester employer: L&Q Group
L&Q Living is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture and a range of benefits including generous annual leave, a robust pension plan, and opportunities for volunteering. As a Telecare Response Officer based in Manchester, you will play a vital role in providing emergency support to vulnerable clients while enjoying a flexible working pattern and additional pay for unsociable hours, making it a rewarding and meaningful position.
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Response Officer in Manchester
✨Tip Number 1
Get to know the company! Research L&Q Living and their values. When you show up for your interview, drop in some knowledge about their mission and how you can contribute. It’ll make you stand out as someone who genuinely cares.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your customer service experience and how you’ve handled emergencies in the past. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress the part! Even though this role is mobile and field-based, showing up smartly dressed for your interview shows professionalism. It sets a positive tone and demonstrates that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Telecare Response Officer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telecare Response Officer role. Highlight any relevant experience, especially in customer service and emergency response, to show us you’re the right fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping vulnerable customers and how your skills align with our needs. Keep it concise but impactful!
Showcase Your DIY Skills:Since basic DIY skills are essential for this role, don’t forget to mention any relevant experience you have. Whether it’s installing equipment or fixing things around the house, let us know what you can do!
Apply Early!:We encourage early applications as the position may close sooner than the deadline. Head over to our website and submit your application as soon as you can to increase your chances of getting noticed!
How to prepare for a job interview at L&Q Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Telecare Response Officer. Familiarise yourself with emergency response protocols, customer service expectations, and the basic DIY skills required for installing telecare equipment. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided exceptional customer service in the past. Think about specific situations where you assessed client needs or resolved issues effectively. This will highlight your ability to connect with vulnerable clients and provide the support they need.
✨Demonstrate Your Communication Skills
Effective communication is key in this position, especially when working with external partners like the Police and Social Services. During the interview, practice clear and concise responses, and don’t hesitate to ask clarifying questions if needed. This shows that you’re engaged and willing to collaborate.
✨Prepare for Practical Scenarios
You might be asked to handle hypothetical scenarios related to emergency calls or equipment maintenance during the interview. Think through how you would approach these situations, focusing on your problem-solving skills and ability to remain calm under pressure. This will give the interviewers confidence in your practical abilities.
