At a Glance
- Tasks: Support residents aged 55+ in sheltered housing, ensuring safety and independence.
- Company: Join a dedicated Housing Management team in Lambeth.
- Benefits: Enjoy 25-30 days annual leave, health cash plan, and excellent pension.
- Other info: Flexible part-time role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in the lives of older residents while developing your skills.
- Qualifications: Experience in customer service and a proactive approach to health and safety.
The predicted salary is between 28275 - 28275 £ per year.
Contract Type: Permanent, PT (21 hours)
Salary: £28,275 per annum to £30,780 per annum (pro rata PT), dependant on experience
Working Location: Schemes in the London Borough of Lambeth
Persona: Site Based Worker – Contractual hours to be worked from allocated site, with ad hoc office attendance as required
Closing Date: 15th June 2026
Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non‑contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.
We’re currently seeking a Sheltered Housing Assistant to become part of our dedicated Housing Management team. You’ll be working across our sheltered housing schemes in the London Borough of Lambeth, supporting residents aged 55 and over. As a key member of our Independent Living service, you’ll help ensure residents feel safe, secure, and empowered to live independently, while delivering high‑quality housing management services.
Responsibilities
- Resident Support and Customer Service: Act as the on‑site representative, providing guidance to residents and acting as a key contact for their families and visitors. Build meaningful relationships, foster a welcoming environment, and support new residents as they settle into the community.
- Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections, following fire safety procedures, and monitoring the premises. Report repairs, oversee general upkeep, and work closely with contractors to keep communal areas and site facilities well‑maintained and secure.
- Administrative and Operational Efficiency: Maintain accurate records of health and safety checks, report incidents and repairs, and use company systems to communicate effectively. Contribute to smooth operations by managing documentation, supporting policy implementation, and keeping reception and entrance areas clean and welcoming.
- Collaborative Problem‑Solving: Work as part of the Housing Management team to address anti‑social behaviour, resolve tenancy concerns, and, when necessary, escalate issues. Contribute to the wider team’s success by collaborating on action plans and working closely with any support teams in place.
What you’ll bring
- Customer Service Excellence: Proven experience providing high‑quality service in a resident‑facing role, handling sensitive issues with empathy and professionalism.
- Health & Safety Awareness: Interest or experience in health and safety procedures, with an understanding of fire safety, estate inspections, and safe working practices.
- Organisational Skills: A proactive, well‑organised approach with the ability to manage a varied workload and prioritise tasks effectively.
- Strong Communication Skills: Excellent written and verbal communication skills, with the ability to connect with a diverse range of people and relay information clearly.
- Team Collaboration: A positive, flexible attitude and the ability to work well within a team, sharing information and collaborating to find effective solutions.
DBS
For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team.
Equal Opportunities
L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.
Sheltered Housing Assistant in London employer: L&Q Group
Join our dedicated Housing Management team as a Sheltered Housing Assistant in the vibrant London Borough of Lambeth, where you will play a vital role in supporting residents aged 55 and over. We offer a supportive work culture with excellent benefits including generous annual leave, a comprehensive health cash plan, and opportunities for personal growth through volunteering days. Our commitment to employee well-being and professional development makes us an exceptional employer for those seeking meaningful and rewarding work in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Sheltered Housing Assistant in London
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like L&Q Group, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at L&Q Group. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through L&Q Group's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Sheltered Housing Assistant in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at L&Q Group. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at L&Q Group.
How to prepare for a job interview at L&Q Group
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with L&Q Group.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Sheltered Housing Assistant at L&Q Group.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show L&Q Group that you're ready to hit the ground running in the Sheltered Housing Assistant role.
