At a Glance
- Tasks: Support the Housing Management team to deliver consistent service and improve resident satisfaction.
- Company: L&Q is one of the UK's leading housing associations, serving diverse communities across London.
- Benefits: Enjoy a generous pension plan, 28 days annual leave, and up to 21 hours paid volunteering days.
- Other info: The role involves managing around 500-600 homes across various patches in East London.
- Why this job: Join a revamped team focused on delivering excellent service for residents in East London.
- Qualifications: Proven experience in relationship building and stakeholder management is essential for this role.
The predicted salary is between 37451 - 37451 £ per year.
Contract Type: Multiple Permanent Roles Available
Salary: £37,451 per annum to £41,045 per annum (London weighted salary) dependant on experience. Plus ECU allowance if policy requirements are met
Grade: 7
Reporting Office: London, Stratford
Working Location: Various Patches, including but not exclusive to Barking and Dagenham, Redbridge and Havering
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Monday to Friday
Closing Date: 25th June 2026 – 23:00
Interview Dates: On a date to be confirmed, these interviews may take place in person.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months.
Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following:
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in.
- You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.
What you'll bring:
- You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
- You'll be able to problem solve and will pride yourself on your grit and determination.
- You'll have a can-do attitude and be motivated by keeping promises to residents.
- You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
- You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
- Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
- Have demonstrable experience in a similar role.
- Have a valid license and access to a car for work use.
Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
DBS: For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team.
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values located in our role profile, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Neighbourhood Housing Lead - East London employer: L&Q Group
L&Q offers a competitive salary of £37,451 to £41,045 per annum and a strong commitment to diversity and inclusion. Located in Stratford, they provide excellent benefits including a health cash plan and life assurance. Join a mission-driven team dedicated to improving housing quality for over 250,000 residents.
