At a Glance
- Tasks: Lead a team to support and enhance critical business applications.
- Company: Join a top UK housing association focused on community and sustainability.
- Benefits: Enjoy a competitive salary, generous leave, and excellent pension contributions.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a major transformation and make a real impact in technology services.
- Qualifications: Experience in application support and strong leadership skills required.
The predicted salary is between 65913 - 65913 € per year.
Location: London, Stratford
Contract Type: Permanent Full-Time, 35 Hours per Week
Salary: £65,913 per annum (London weighted salary), £57,900 per annum (Regional salary). Salary offered will depend on experience.
Grade: 11
Closing Date: 26th May 2026
Interview Process:
- Stage 1: MS Teams Interviews - 4th & 5th June 2026
- Stage 2: Face-to-Face Interviews - 11th & 12th June 2026
Benefits:
- Excellent pension scheme with up to 6% double contribution
- 28 days annual leave increasing to 31 days with service
- Bank holidays included
- Health cash plan
- Non-contributory life assurance
- Paid volunteering leave
- Employee Assistance Programme
- Lifestyle and wellbeing benefits
Applications may close earlier than advertised; therefore, early applications are encouraged.
The Opportunity:
An exciting opportunity has become available for an experienced Lead Application Support Analyst to join a growing Business Applications team during a major transformation programme. This role will play a key part in supporting a new Target Operating Model while helping to deliver improved technology services across the organisation. The successful candidate will oversee a portfolio of business-critical applications, ensuring systems remain supported, stable, high-performing, and aligned to operational requirements. This is a leadership position suited to someone with previous management experience within Application Support or Application Management environments. Reporting to the Application Services Manager, you will manage a team of 3-6 Support Analysts and oversee a portfolio of up to 50 applications.
Key Responsibilities:
- Deliver second-line application support across a varied application portfolio
- Coordinate third-line support activities with suppliers and internal technical teams
- Participate in out-of-hours support when required by the business
- Manage supplier performance and monitor delivery against agreed SLAs
- Coordinate application upgrades, releases, and maintenance schedules
- Ensure applications remain fully supported and compliant with platform requirements
- Support software contract renewals and procurement planning
- Lead, mentor, and manage a team of Support Analysts
- Manage workload allocation, rota planning, and service monitoring activities
- Support the wider Application Management & Support leadership function
- Collaborate with transformation teams, business stakeholders, and technology teams
- Build strong working relationships with suppliers and internal stakeholders
- Act as the Subject Matter Expert (SME) for key business applications
- Maintain application roadmaps and support strategies
- Take ownership of major incidents and ensure timely resolution
- Participate in internal and external service reviews
Skills & Experience Required:
- Previous experience in a Lead Application Support or Applications Management role
- Experience working within medium to large-scale IT environments
- Strong background in IT Service Management
- Good understanding of Microsoft operating environments and systems
- Technical knowledge of enterprise platforms such as D365, Sitecore, Keystone, Total Mobile, or NEC
- Strong communication skills with the ability to explain technical issues to non-technical stakeholders
- Excellent written and verbal communication skills
- Strong organisational and workload prioritisation abilities
- Experience managing or leading small technical support teams
- Ability to work effectively under pressure in a fast-paced environment
About the Organisation:
This organisation is one of the UK’s leading housing associations and developers, providing high-quality homes and services to communities across London, the South East, and the North West of England. The organisation is committed to diversity, inclusion, and sustainability, creating an environment where employees are valued, supported, and encouraged to thrive.
Lead Application Support Analysts in London employer: L&Q Group
As a leading housing association and developer, this organisation offers an exceptional work environment in London, Stratford, where employees are valued and supported. With a strong commitment to diversity, inclusion, and sustainability, the company provides excellent benefits including a generous pension scheme, ample annual leave, and opportunities for professional growth within a collaborative team. Join us to play a pivotal role in transforming technology services while enjoying a fulfilling career that makes a real difference in communities.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Application Support Analysts in London
✨Tip Number 1
Get your networking game on! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for those interviews like a pro! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with answering questions about your leadership style and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Lead Application Support Analysts in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Application Support Analyst role. Highlight your relevant experience in application support and management, and don’t forget to showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in application support and how they relate to what we’re looking for. Let’s see your personality come through!
Showcase Your Communication Skills:Since this role involves liaising with both technical teams and non-technical stakeholders, make sure to demonstrate your strong communication skills in your application. We love candidates who can bridge the gap between tech and business!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as they may close sooner than advertised. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at L&Q Group
✨Know Your Applications
Make sure you have a solid understanding of the key business applications mentioned in the job description, like D365 and Sitecore. Familiarise yourself with their functionalities and how they align with operational requirements, as this will show your expertise and readiness for the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your previous management experience within Application Support. Think about times when you successfully led a team or managed a project, and be ready to discuss how you can mentor and support your future team of Support Analysts.
✨Communicate Clearly
Since strong communication skills are essential, practice explaining technical issues in simple terms. You might be asked to demonstrate this during the interview, so think of scenarios where you've had to bridge the gap between technical and non-technical stakeholders.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities under pressure. Prepare for scenario-based questions where you might need to outline how you'd handle major incidents or coordinate third-line support activities. This will help you showcase your critical thinking and organisational skills.
