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- Tasks: Manage accounts, reduce arrears, and negotiate repayment plans with residents.
- Company: Join L&Q Group, a leading housing provider in London.
- Benefits: Enjoy a great pension plan, generous leave, and health cash plan.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Strong customer service and debt recovery experience required.
The predicted salary is between 30000 - 40000 £ per year.
L&Q Group is looking for a Housing Income Officer to join their Income Management Team in the City of London. The role involves managing a portfolio of accounts to reduce arrears and maximize income. You'll engage with residents to negotiate repayment plans, support income maximization, and handle court hearings when necessary.
Candidates should have a strong background in customer service and debt recovery.
Attractive benefits include an excellent pension plan, generous annual leave, and a health cash plan.
Hybrid Housing Income & Arrears Specialist in London employer: L&Q Group
Contact Detail:
L&Q Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Housing Income & Arrears Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your customer service and debt recovery skills. Think of real-life examples where you've successfully managed accounts or negotiated repayment plans. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you, like the Housing Income Officer position at L&Q Group. It’s all about finding the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Plus, it shows your enthusiasm for the role. Let’s make sure they remember you!
We think you need these skills to ace Hybrid Housing Income & Arrears Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and debt recovery. We want to see how your skills align with the role of a Housing Income Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about reducing arrears and maximising income. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Communication Skills: As a Housing Income Officer, you'll be engaging with residents regularly. Make sure your application reflects your strong communication skills. Whether it's through clear language or examples of past interactions, we want to see you shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at L&Q Group
✨Know Your Numbers
Make sure you brush up on your knowledge of debt recovery and income management metrics. Be prepared to discuss how you've successfully managed accounts in the past, including specific figures or percentages that demonstrate your impact.
✨Showcase Your Customer Service Skills
Since this role involves engaging with residents, think of examples where you've provided excellent customer service. Prepare to share stories that highlight your ability to negotiate repayment plans and resolve conflicts effectively.
✨Understand the Legal Side
Familiarise yourself with the legal aspects of housing income and arrears management. Be ready to discuss any experience you have with court hearings or legal proceedings related to debt recovery, as this will show your readiness for the responsibilities of the role.
✨Research L&Q Group
Take some time to learn about L&Q Group's values, mission, and recent initiatives. This will not only help you tailor your answers but also demonstrate your genuine interest in the company and its goals during the interview.