At a Glance
- Tasks: Support residents and enhance their living experience in your designated neighbourhood.
- Company: Join a forward-thinking housing organisation dedicated to community wellbeing.
- Benefits: Enjoy a competitive salary, generous leave, and excellent pension contributions.
- Other info: Flexible hybrid working and opportunities for personal growth await you.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
The predicted salary is between 37451 - 41045 £ per year.
Contract Type: Multiple Permanent Vacancies, Full Time, 35 hours
Salary: £37,451 to £41,045 per annum (London weighted) dependant on experience. Plus ECU allowance if policy requirements are met
Grade: 7
Reporting Office: London, Stratford
Working Location: Various Patches, including but not exclusive to Barking and Dagenham, Redbridge and Havering
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Monday to Friday
Closing Date: 25th June 2026 – 23:00
Interview Dates: On a date to be confirmed, these interviews may take place in person
Responsibilities
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- Key to improving resident satisfaction, building trust, and making sure that residents have a home they're happy in.
- Primary relationship holder with the residents living in homes on your patch. Patches are designed to align with local authority areas and cover around 500 – 600 homes.
Qualifications and Experience
- Proven track record of building relationships with people and ability to communicate well with colleagues and residents.
- Problem solving skills with grit and determination; a can‐do attitude and motivation to keep promises to residents.
- Willingness to push boundaries and challenge the business where needed to achieve the best outcomes for residents.
- Excellent time‐management skills and ability to manage a complex workload whilst adhering to deadlines.
- Stakeholder management skills and ability to engage with a diverse customer base.
- Demonstrable experience in a similar role.
- Valid driver's licence and access to a car for work use.
EEO and Adjustments
If you require any reasonable adjustments at any stage during this process, including the application stage, please email lqcareers@lqgroup.org.uk.
For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure, Barring Service certificate (DBS) to enable them to work within the team.
Benefits
- Excellent pension plan (up to 6% double contribution)
- 28 days annual leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non‐contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits, Employee Assistance Programme and many more.
Housing Officer in London employer: L&Q Group
As a Housing Officer with us, you will join a supportive and dynamic team dedicated to enhancing resident satisfaction and community trust. Our London-based office offers a hybrid working model, excellent benefits including a generous pension plan and ample annual leave, as well as opportunities for personal and professional growth in a collaborative environment. We pride ourselves on our commitment to employee wellbeing and the chance to make a meaningful impact in the lives of residents across various local authority areas.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like L&Q Group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like L&Q Group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for L&Q Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at L&Q Group
✨Get to Know Public Sector Values
Before your interview with L&Q Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for L&Q Group.
