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- Tasks: Oversee heating services delivery and manage contractor performance for residents.
- Company: Join a forward-thinking organisation focused on community energy solutions.
- Benefits: Competitive salary, excellent pension, and generous annual leave.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your career in energy management.
- Qualifications: Strong communication skills and experience in managing contractors in dynamic environments.
The predicted salary is between 40649 - 44825 £ per year.
Contract Type: Permanent, Full Time, 35 hours per week
Salary: £40,649 - £44,825 per annum (London weighted) or £36,073 - £40,014 per annum (regional), dependant on experience
Grade: 8
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker – 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 15th May 2026
Interview Dates: W/C 26th May
Responsibilities
Reporting to the Senior Energy Operations Manager, the Energy Operations Manager is critical to ensuring safe, reliable and customer‑focused delivery of heating services to residents connected to our communal heating schemes. The role provides end‑to‑end oversight of service delivery, including managing system failures, overseeing emergency and planned works, and ensuring contractors deliver against performance and compliance standards.
The postholder leads all site‑related matters, acting as the central coordinating function between contractors and stakeholders. Close liaison with Neighbourhood teams, the call centre, wider customer services teams, the social media team, communications and press functions ensures consistent and accurate messaging. The role is also responsible for managing resident communications, including complex escalations, MP enquiries and resident meetings. The position requires maintaining full visibility of operational and capital activity, identifying and mitigating risks at the earliest opportunity, and ensuring service continuity and regulatory compliance.
Qualifications & Experience
- Excellent influencing skills with a strong focus on delivering excellent customer service
- Experience managing contractors and stakeholders in high‑pressure or politically sensitive environments
- Highly organised with excellent communication skills
- Experience managing multiple ongoing work streams
- Knowledge of communal and district heating systems, ideally with relevant experience
- Experience and understanding of procurement of works and services
- Good commercial acumen and financial awareness
- Requirement to participate in an on‑call rota covering out of hours, including weekends.
Benefits
- Excellent pension plan with up to 6% double contribution
- 28 days annual leave (rising to 31 days with length of service)
Energy Operations Manager in London employer: L&Q Group
Contact Detail:
L&Q Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those who work in operations. Attend industry events or webinars and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges in energy operations. Tailor your responses to show how your experience aligns with their needs. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Energy Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Energy Operations Manager position!
We think you need these skills to ace Energy Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Energy Operations Manager role. Highlight your experience with managing contractors and stakeholders, as well as any relevant knowledge of communal heating systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer service and how your organisational skills can help us manage multiple work streams effectively. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of communication with residents and stakeholders, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, we want to see how you can convey messages clearly and effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at L&Q Group
✨Know Your Stuff
Make sure you brush up on communal and district heating systems. Understand the technical aspects and be ready to discuss how your experience aligns with the role's requirements. This will show that you're not just interested in the job, but that you genuinely understand the industry.
✨Showcase Your Communication Skills
Since this role involves a lot of stakeholder management and resident communications, prepare examples that highlight your excellent communication skills. Think about times when you've successfully managed complex escalations or worked with contractors under pressure.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple work streams effectively. Use specific examples from your past roles to illustrate your organisational prowess, especially in high-pressure situations. This will reassure them that you can handle the demands of the Energy Operations Manager position.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to service delivery and compliance. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to mitigate risks. This will help you stand out as a candidate who can think on their feet.