At a Glance
- Tasks: Lead and develop high-performing cleaning teams across multiple sites.
- Company: Join a dynamic Corporate Facilities Management team in London.
- Benefits: Competitive salary, generous leave, excellent pension, and lifestyle perks.
- Other info: Enjoy a hybrid working pattern and opportunities for professional growth.
- Why this job: Make a real impact by delivering top-notch cleaning services and improving processes.
- Qualifications: Experience in managing cleaning operations and strong leadership skills required.
The predicted salary is between 48691 - 53725 £ per year.
This is an exciting opportunity to join our Corporate Facilities Management team and play a key role in delivering high-quality cleaning services across a diverse, multi-site portfolio.
In this role, you’ll take ownership of the operational and strategic delivery of cleaning services, leading and developing a high-performing team to consistently meet — and exceed — service expectations. You’ll work closely with stakeholders to ensure high standards are maintained across all sites, driving compliance with KPIs, audit requirements and industry best practice.
You’ll also play a vital role in shaping and strengthening service delivery — from implementing new initiatives to improving processes and ensuring effective communication at every level. Your leadership will support the recruitment, development and retention of a skilled workforce, ensuring teams are fully trained and equipped to deliver a professional, customer-focused service.
Your Impact in the Role:
- Lead the delivery and ongoing development of cleaning services across a multi-site portfolio, ensuring high standards and consistent performance.
- Manage and support operational teams to achieve and exceed KPIs, service targets and audit requirements.
- Build strong relationships with stakeholders, ensuring expectations are met and service delivery remains customer-focused.
- Embed industry best practice across all sites, driving continuous improvement in service quality and efficiency.
- Support the implementation of new initiatives, ensuring they are effectively communicated and delivered across teams.
- Support recruitment, training and retention of cleaning operatives, ensuring teams are skilled, compliant and fully equipped.
- Promote a strong health and safety culture, ensuring all processes and training requirements are met and evidenced.
- Drive clear and professional communication at all levels, supporting wider departmental goals and performance.
What You’ll Bring:
- Proven experience managing cleaning operations within a multi-site or complex environment.
- Strong leadership skills, with the ability to develop, motivate and manage high-performing teams.
- Good knowledge of health and safety within a cleaning or facilities environment.
- Excellent communication and influencing skills, with the ability to engage stakeholders at all levels.
- Experience of delivering high-quality services in a fast-paced, target-driven environment.
- A proactive, organised approach with a focus on continuous improvement and service excellence.
- A full UK driving licence and flexibility to travel across sites, and work evenings where required.
Benefits:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- Many more
If you require any reasonable adjustments at any stage during this process, please email.
Cleaning Operations Manager in London employer: L&Q Group
Join our Corporate Facilities Management team as a Cleaning Operations Manager in London, where you'll lead a dedicated team to deliver exceptional cleaning services across a diverse portfolio. We pride ourselves on fostering a supportive work culture that prioritises employee growth, offering excellent benefits such as a generous pension plan, ample annual leave, and opportunities for professional development. With a focus on continuous improvement and a commitment to high standards, this role provides a meaningful opportunity to make a significant impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to cleaning operations and think about how your experience aligns with their goals. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've developed and motivated teams in previous roles. Highlight your ability to drive compliance and improve service quality, as these are key aspects of the Cleaning Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Cleaning Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cleaning Operations Manager role. Highlight your experience in managing cleaning operations and leading teams, as this will show us you’re the right fit for the job.
Showcase Your Leadership Skills:In your application, don’t forget to showcase your leadership skills. We want to see how you've motivated and developed high-performing teams in the past, so share specific examples that demonstrate your impact.
Emphasise Communication Abilities:Since communication is key in this role, emphasise your excellent communication and influencing skills. Let us know how you've engaged stakeholders and ensured service delivery remains customer-focused.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at L&Q Group
✨Know Your Cleaning Operations
Make sure you brush up on your knowledge of cleaning operations, especially in a multi-site environment. Be ready to discuss your previous experiences managing teams and how you've ensured high standards and compliance with KPIs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you've motivated a team or implemented new initiatives that improved service delivery. This role is all about leading a high-performing team, so let your leadership shine!
✨Understand Stakeholder Engagement
Familiarise yourself with the importance of building strong relationships with stakeholders. Be prepared to discuss how you've engaged with different levels of management and clients to ensure expectations are met and exceeded.
✨Emphasise Health and Safety Knowledge
Since health and safety is crucial in this role, be ready to talk about your experience in promoting a strong health and safety culture. Share specific examples of how you've ensured compliance and trained your teams effectively.
