At a Glance
- Tasks: Lead a team to support critical applications and enhance technology services.
- Company: Join a top UK housing association focused on community and sustainability.
- Benefits: Enjoy a competitive salary, generous leave, and excellent pension contributions.
- Other info: Be part of a diverse and inclusive workplace with great career growth.
- Why this job: Make a real impact in a transformative role while leading a dynamic team.
- Qualifications: Experience in application support and strong leadership skills required.
The predicted salary is between 65913 - 65913 € per year.
Location: London, Stratford
Contract Type: Permanent Full-Time (35 Hours per Week)
Salary: £65,913 per annum (London weighted salary) / £57,900 per annum (Regional salary). Salary offered will depend on experience.
Grade: 11
Closing Date: 26th May 2026
Interview Process:
- Stage 1: MS Teams Interviews - 4th & 5th June 2026
- Stage 2: Face-to-Face Interviews - 11th & 12th June 2026
Benefits:
- Excellent pension scheme with up to 6% double contribution
- 28 days annual leave increasing to 31 days with service
- Bank holidays included
- Health cash plan
- Non-contributory life assurance
- Paid volunteering leave
- Employee Assistance Programme
- Lifestyle and wellbeing benefits
Applications may close earlier than advertised; therefore, early applications are encouraged.
The Opportunity:
An exciting opportunity has become available for an experienced Lead Application Support Analyst to join a growing Business Applications team during a major transformation programme. This role will play a key part in supporting a new Target Operating Model while helping to deliver improved technology services across the organisation. The successful candidate will oversee a portfolio of business-critical applications, ensuring systems remain supported, stable, high-performing, and aligned to operational requirements. This is a leadership position suited to someone with previous management experience within Application Support or Application Management environments. Reporting to the Application Services Manager, you will manage a team of 3-6 Support Analysts and oversee a portfolio of up to 50 applications.
Key Responsibilities:
- Deliver second-line application support across a varied application portfolio
- Coordinate third-line support activities with suppliers and internal technical teams
- Participate in out-of-hours support when required by the business
- Manage supplier performance and monitor delivery against agreed SLAs
- Coordinate application upgrades, releases, and maintenance schedules
- Ensure applications remain fully supported and compliant with platform requirements
- Support software contract renewals and procurement planning
- Lead, mentor, and manage a team of Support Analysts
- Manage workload allocation, rota planning, and service monitoring activities
- Support the wider Application Management & Support leadership function
- Collaborate with transformation teams, business stakeholders, and technology teams
- Build strong working relationships with suppliers and internal stakeholders
- Act as the Subject Matter Expert (SME) for key business applications
- Maintain application roadmaps and support strategies
- Take ownership of major incidents and ensure timely resolution
- Participate in internal and external service reviews
Skills & Experience Required:
- Previous experience in a Lead Application Support or Applications Management role
- Experience working within medium to large-scale IT environments
- Strong background in IT Service Management
- Good understanding of Microsoft operating environments and systems
- Technical knowledge of enterprise platforms such as D365, Sitecore, Keystone, Total Mobile, or NEC
- Strong communication skills with the ability to explain technical issues to non-technical stakeholders
- Excellent written and verbal communication skills
- Strong organisational and workload prioritisation abilities
- Experience managing or leading small technical support teams
- Ability to work effectively under pressure in a fast-paced environment
About the Organisation:
This organisation is one of the UK’s leading housing associations and developers, providing high-quality homes and services to communities across London, the South East, and the North West of England. The organisation is committed to diversity, inclusion, and sustainability, creating an environment where employees are valued, supported, and encouraged to thrive.
Lead Application Support Analysts employer: L&Q Group
As a leading housing association and developer, this organisation offers an exceptional work environment in London, Stratford, where employees are valued and supported. With a strong commitment to diversity, inclusion, and sustainability, the company provides excellent benefits such as a generous pension scheme, ample annual leave, and opportunities for professional growth within a collaborative culture. Join a dynamic team during a major transformation programme, where your expertise will directly contribute to delivering improved technology services across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Application Support Analysts
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at the organisation you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for those interviews like a pro! Research common questions for Lead Application Support Analysts and practice your answers. We recommend using the STAR method to structure your responses – it really helps showcase your experience.
✨Tip Number 3
Show off your leadership skills! During interviews, share examples of how you've successfully managed teams or projects. Highlight your ability to mentor others and handle high-pressure situations – that's what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead Application Support Analysts
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Application Support Analyst role. Highlight your relevant experience in application support and management, and don’t forget to mention any specific technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share your passion for application support and how your leadership skills can help us during our transformation programme.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and demonstrate your ability to explain technical concepts in a way that’s easy to understand.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as they may close sooner than advertised. Head over to our website and get your application in!
How to prepare for a job interview at L&Q Group
✨Know Your Applications
Make sure you’re familiar with the specific applications mentioned in the job description, like D365 and Sitecore. Brush up on their functionalities and how they fit into the organisation's operations, as this will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about challenges you faced and how you motivated your team to overcome them. This is crucial since the role involves managing a team of Support Analysts.
✨Understand IT Service Management
Be ready to discuss your experience with IT Service Management principles. Highlight any frameworks you’ve worked with and how you’ve applied them to improve service delivery. This will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you’ll need to communicate effectively with non-technical stakeholders. Use examples from your past experiences where you successfully bridged the gap between technical and non-technical teams.
