At a Glance
- Tasks: Support the Housing Management team to enhance resident satisfaction and manage relationships with 500-600 homes.
- Company: Join a dynamic team in London, Stratford, focused on delivering consistent housing services.
- Benefits: Enjoy an excellent pension plan, 28 days annual leave, and a Westfield Health Cash Plan.
- Other info: The position allows for hybrid working, with 20%-40% of hours at the reporting office.
- Why this job: This role offers the chance to make a real impact on residents' lives in various local authority areas.
- Qualifications: Candidates must have proven relationship-building skills and a valid driver's licence for work use.
The predicted salary is between 37451 - 41045 £ per year.
Contract Type: Multiple Permanent Vacancies, Full Time, 35 hours
Salary: £37,451 to £41,045 per annum (London weighted) dependant on experience. Plus ECU allowance if policy requirements are met
Grade: 7
Reporting Office: London, Stratford
Working Location: Various Patches, including but not exclusive to Barking and Dagenham, Redbridge and Havering
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Monday to Friday
Closing Date: 25th June 2026 – 23:00
Interview Dates: On a date to be confirmed, these interviews may take place in person
Responsibilities
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- Key to improving resident satisfaction, building trust, and making sure that residents have a home they’re happy in.
- Primary relationship holder with the residents living in homes on your patch. Patches are designed to align with local authority areas and cover around 500 – 600 homes.
Qualifications and Experience
- Proven track record of building relationships with people and ability to communicate well with colleagues and residents.
- Problem solving skills with grit and determination; a can‑do attitude and motivation to keep promises to residents.
- Willingness to push boundaries and challenge the business where needed to achieve the best outcomes for residents.
- Excellent time‑management skills and ability to manage a complex workload whilst adhering to deadlines.
- Stakeholder management skills and ability to engage with a diverse customer base.
- Demonstrable experience in a similar role.
- Valid driver’s licence and access to a car for work use.
EEO and Adjustments
If you require any reasonable adjustments at any stage during this process, including the application stage, please email lqcareers@lqgroup.org.uk.
For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure, Barring Service certificate (DBS) to enable them to work within the team.
Benefits
- Excellent pension plan (up to 6% double contribution)
- 28 days annual leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non‑contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits, Employee Assistance Programme and many more.
Housing Officer employer: L&Q Group
Work in a supportive environment in London, Stratford, with a focus on improving resident satisfaction. Enjoy benefits like a generous pension plan and up to 31 days of annual leave. The team is dedicated to making a positive impact in the community.
