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- Tasks: Oversee heating services, manage contractors, and ensure customer satisfaction.
- Company: Join a leading organisation committed to diversity and inclusion.
- Benefits: Competitive salary, generous leave, excellent pension, and lifestyle perks.
- Other info: Hybrid working model with opportunities for volunteering and personal growth.
- Why this job: Make a real difference in community heating while developing your career.
- Qualifications: Strong communication skills and experience in managing contractors required.
The predicted salary is between 40649 - 44825 £ per year.
Contract Type: Permanent, Full Time, 35 hours per week
Salary: £40,649 - £44,825 per annum (London weighted) or £36,073 - £40,014 per annum (regional), dependant on experience
Grade: 8
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker – 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 15th May 2026
Interview Dates: W/C 26th May
Responsibilities
- Reporting to the Senior Energy Operations Manager, the Energy Operations Manager is critical to ensuring safe, reliable and customer‑focused delivery of heating services to residents connected to our communal heating schemes.
- The role provides end‑to‑end oversight of service delivery, including managing system failures, overseeing emergency and planned works, and ensuring contractors deliver against performance and compliance standards.
- The postholder leads all site‑related matters, acting as the central coordinating function between contractors and stakeholders.
- Close liaison with Neighbourhood teams, the call centre, wider customer services teams, the social media team, communications and press functions ensures consistent and accurate messaging.
- The role is also responsible for managing resident communications, including complex escalations, MP enquiries and resident meetings.
- The position requires maintaining full visibility of operational and capital activity, identifying and mitigating risks at the earliest opportunity, and ensuring service continuity and regulatory compliance.
Qualifications & Experience
- Excellent influencing skills with a strong focus on delivering excellent customer service
- Experience managing contractors and stakeholders in high‑pressure or politically sensitive environments
- Highly organised with excellent communication skills
- Experience managing multiple ongoing work streams
- Knowledge of communal and district heating systems, ideally with relevant experience
- Experience and understanding of procurement of works and services
- Good commercial acumen and financial awareness
- Requirement to participate in an on‑call rota covering out of hours, including weekends.
Benefits
- Excellent pension plan with up to 6% double contribution
- 28 days annual leave (rising to 31 days with length of service) plus bank holidays
- Westfield Health Cash Plan
- Non‑contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Equality, Diversity & Inclusion
L&Q operates under core values and behavioural framework, committed to a diverse and inclusive workforce. We are a Stonewall Diversity Champion, a Disability Confident employer, and are recognised for our commitment to ending mental health discrimination. If you require any reasonable adjustments during the process, please email lqcareers@lqgroup.org.uk
Energy Operations Manager employer: L&Q Group
Contact Detail:
L&Q Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those who work in operations. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their communal heating systems and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your communication skills! Since the role involves managing resident communications and complex escalations, being able to articulate your thoughts clearly and confidently will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Energy Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing contractors and delivering excellent customer service. We want to see how your skills align with the Energy Operations Manager role!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management and resident communications, be sure to demonstrate your excellent communication skills in your application. Share examples of how you've effectively communicated in high-pressure situations.
Highlight Relevant Experience: If you have experience with communal or district heating systems, make it known! We’re looking for someone who understands the ins and outs of these systems, so don’t hold back on sharing your relevant background.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at L&Q Group
✨Know Your Stuff
Make sure you brush up on communal and district heating systems. Understanding the technical aspects will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role involves liaising with various teams and managing resident communications, be prepared to discuss how you've effectively communicated in high-pressure situations before. Use specific examples to illustrate your point.
✨Demonstrate Your Organisational Skills
The Energy Operations Manager needs to juggle multiple work streams. Bring along a few examples of how you've successfully managed competing priorities in the past, and be ready to explain your approach to staying organised.
✨Prepare for Scenario Questions
Expect questions about handling system failures or managing contractor performance. Think through potential scenarios and how you would address them, focusing on your problem-solving skills and ability to maintain service continuity.