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- Tasks: Support residents through regeneration projects, ensuring clear communication and assistance.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community support.
- Benefits: Enjoy a competitive salary, excellent pension, 28-31 days annual leave, and lifestyle perks.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service or housing, with strong communication and empathy skills.
- Other info: Dynamic role with opportunities for growth and community engagement across London.
The predicted salary is between 37451 - 41045 £ per year.
Contract Type: 12-month FTC, 35 hours
Salary: £37,451 – 41,045 (Regional salary), dependant on experience
Grade: 7
Reporting Office: Edmonton, London
Working Location: Edmonton, West Ham Lane, Stratford, South Acton, Walthamstow and Beam Park.
Persona: Site Based
Closing Date: 08/04/2026
Interview Date: This is tentatively within 1-2 weeks of close of advert
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
We are looking for a compassionate, organised and proactive Communities Coordinator to join us. In this rewarding, resident focused role, you’ll be the first point of contact for households affected by regeneration, redevelopment, new build schemes, legacy defects or major remedial works. You’ll support residents through periods of uncertainty or disruption, ensuring they feel informed, listened to and treated with dignity at every stage.
Join our Communities Team at L&Q: We are looking for an engaging, personable, and resilient new Communities Coordinator to join our busy site‑based team on projects in London. The role will work with our Community team on site to manage communications with residents to resolve complex and multifaceted issues on projects. The role sits in our Property and Investment division and works with the wider Communities team that supports remedial and regeneration projects in London.
Your impact in the role:
- Day‑to‑day responsibilities include delivering high quality resident liaison, community engagement and rehousing support.
- Lead on communication so that residents are informed throughout the project.
- Support re‑housing planning and publicity to help residents navigate practical steps such as viewings, moves and leases.
- Build strong relationships with residents, stakeholders, local authorities and L&Q teams to ensure everyone stays informed and involved and residents receive an excellent service.
- Chair challenging meetings, support vulnerable residents and communicate legal or statutory information in a clear and accessible way.
- With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales.
- Occasional work outside of normal working hours will be required for events, evening meetings and early works on site.
- There will also be regular travel to our head office in Stratford for team meetings and training.
What you’ll bring:
- High quality customer service and interaction skills.
- Relevant resident liaison, housing, lettings, community or customer service experience.
- Strong written and verbal communication.
- Ability to deal with challenging conversations and efficiently manage complaints at all levels.
- Ability to influence and communicate with stakeholders.
- Empathetic, diplomatic and patient, especially when supporting residents through difficult situations.
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and Northwest of England. At L&Q, people are at the heart of our business, and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
Communities Coordinator employer: L&Q Group
Contact Detail:
L&Q Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communities Coordinator
✨Tip Number 1
Get to know the company! Research L&Q and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've demonstrated empathy and problem-solving skills. Practising your responses will help you feel more confident when it’s time to shine in the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Communities Coordinator
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your genuine experiences and how they relate to the Communities Coordinator role.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Focus on your customer service and resident liaison experience, as these are key for us in this role.
Keep It Concise: Remember, we have a word limit of 500 words. Be clear and to the point while showcasing your strengths. Use bullet points if it helps to make your application more readable!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at L&Q Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Communities Coordinator role. Familiarise yourself with the responsibilities, especially around resident liaison and community engagement. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with residents and stakeholders, prepare examples that demonstrate your strong verbal and written communication skills. Think about times when you’ve successfully managed challenging conversations or complaints, as these will be key in the interview.
✨Demonstrate Empathy and Patience
The job requires a compassionate approach, especially when dealing with vulnerable residents. Be ready to share experiences where you’ve shown empathy and patience in difficult situations. This will highlight your suitability for a role that focuses on supporting people through uncertainty.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the projects you’ll be involved in, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.