At a Glance
- Tasks: Lead and develop high-performing cleaning teams across multiple sites.
- Company: Join a dynamic Corporate Facilities Management team in London.
- Benefits: Enjoy a competitive salary, generous leave, and excellent pension plan.
- Other info: Flexible working with opportunities for professional growth and development.
- Why this job: Make a real impact by delivering top-notch cleaning services and improving processes.
- Qualifications: Experience in managing cleaning operations and strong leadership skills required.
The predicted salary is between 48691 - 53725 £ per year.
This is an exciting opportunity to join our Corporate Facilities Management team and play a key role in delivering high‑quality cleaning services across a diverse, multi‑site portfolio. In this role, you’ll take ownership of the operational and strategic delivery of cleaning services, leading and developing a high‑performing team to consistently meet — and exceed — service expectations. You’ll work closely with stakeholders to ensure high standards are maintained across all sites, driving compliance with KPIs, audit requirements and industry best practice. You’ll also play a vital role in shaping and strengthening service delivery — from implementing new initiatives to improving processes and ensuring effective communication at every level. Your leadership will support the recruitment, development and retention of a skilled workforce, ensuring teams are fully trained and equipped to deliver a professional, customer‑focused service. Reporting to the Head of Facilities Management, you’ll be a valued member of the team, contributing to the ongoing success and performance of our facilities services across London.
Your Impact in the Role:
- Lead the delivery and ongoing development of cleaning services across a multi‑site portfolio, ensuring high standards and consistent performance.
- Manage and support operational teams to achieve and exceed KPIs, service targets and audit requirements.
- Build strong relationships with stakeholders, ensuring expectations are met and service delivery remains customer‑focused.
- Embed industry best practice across all sites, driving continuous improvement in service quality and efficiency.
- Support the implementation of new initiatives, ensuring they are effectively communicated and delivered across teams.
- Support recruitment, training and retention of cleaning operatives, ensuring teams are skilled, compliant and fully equipped.
- Promote a strong health and safety culture, ensuring all processes and training requirements are met and evidenced.
- Drive clear and professional communication at all levels, supporting wider departmental goals and performance.
What You’ll Bring:
- Proven experience managing cleaning operations within a multi‑site or complex environment.
- Strong leadership skills, with the ability to develop, motivate and manage high‑performing teams.
- Good knowledge of health and safety within a cleaning or facilities environment.
- Excellent communication and influencing skills, with the ability to engage stakeholders at all levels.
- Experience of delivering high‑quality services in a fast‑paced, target‑driven environment.
- A proactive, organised approach with a focus on continuous improvement and service excellence.
- A full UK driving licence and flexibility to travel across sites, and work evenings where required.
Benefits:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non‑contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- Many more
If you require any reasonable adjustments at any stage during this process, please email lqcareers@lqgroup.org.uk
Cleaning Operations Manager employer: L&Q Group
Join our dynamic Corporate Facilities Management team in London as a Cleaning Operations Manager, where you will lead a high-performing team to deliver exceptional cleaning services across a diverse portfolio. We offer a supportive work culture that prioritises employee growth through comprehensive training and development opportunities, alongside a competitive salary and generous benefits including an excellent pension plan and lifestyle perks. With a focus on continuous improvement and a commitment to health and safety, this role provides a meaningful opportunity to make a significant impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management industry. Attend events, join relevant groups on social media, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to cleaning operations and think about how your experience aligns with their goals. We want you to show them that you’re not just a fit for the role, but a perfect match for their team culture!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved service delivery in past roles. Highlight your ability to drive compliance and exceed KPIs, as these are key aspects of the Cleaning Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board and making an impact in our facilities management team!
We think you need these skills to ace Cleaning Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cleaning Operations Manager role. Highlight your experience in managing cleaning operations and leading teams, as well as any relevant KPIs you've achieved. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your leadership style and how you’ve driven improvements in previous roles.
Showcase Your Communication Skills:Since this role involves engaging with stakeholders at all levels, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you've effectively communicated in past positions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at L&Q Group
✨Know Your Cleaning Operations
Make sure you brush up on your knowledge of cleaning operations, especially in a multi-site environment. Be ready to discuss your previous experiences managing teams and how you've ensured high standards and compliance with KPIs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you've motivated a team or improved service delivery. This role is all about leading a high-performing team, so demonstrate how you can inspire and develop others.
✨Understand Stakeholder Engagement
Familiarise yourself with the importance of building strong relationships with stakeholders. Be prepared to discuss how you've effectively communicated and managed expectations in past roles, ensuring customer-focused service delivery.
✨Emphasise Health and Safety Knowledge
Since health and safety is crucial in this role, be ready to talk about your understanding of health and safety regulations within a cleaning or facilities environment. Share any relevant training or initiatives you've implemented to promote a strong safety culture.
