Maintenance Co-ordinator Plentific in City of London

Contract Type: Permanent, FT 35 hours per week

Salary starting from £30,455 per annum (London weighted salary)

Grade: 5

Reporting Office: London, Stratford

Persona: Agile Worker, minimum 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 22nd March 2026

Interviews to be held in person on the 31st March 2026

Benefits include:

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• Non-contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits
• Employee Assistance Programme
• And many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Metra Living Team at L&Q! Are you passionate about delivering excellent customer service and helping to keep homes safe, well‑maintained, and in great condition? Do you thrive in a fast‑paced environment where organisation, communication, and problem‑solving come together? Metra Living are looking for an experienced Maintenance Co‑ordinator to support our Maintenance Operations team. You’ll play a key role in coordinating repairs across our PRS portfolio, ensuring a smooth and efficient service through our Plentific platform. Working alongside a supportive team and reporting to the Maintenance Operations Team Leader, you’ll help us deliver a responsive, high‑quality repairs experience for our residents. If this sounds like you, we would love for you to apply!

Your impact in the role:

• Being the first point of contact for residents, responding to queries professionally via phone and email.
• Raising and managing repair orders through the Plentific platform with accuracy and attention to detail.
• Monitoring phone lines and inboxes, ensuring all correspondence meets SLA expectations.
• Allocating and coordinating repairs, keeping track of progress through dashboards and internal systems.
• Working collaboratively with colleagues across Metra Living and the wider L&Q Group to support effective delivery of repairs.
• Providing excellent customer service, approaching every task with determination to achieve positive outcomes for residents.

What you’ll bring:

The successful candidate must be highly organised with excellent communication, administrative and numerical skills. You will need to be flexible and a team player, working in a fast paced and demanding environment, managing a busy workload, utilising various prioritisation and time management techniques, whilst collaborating with lots of different departments across Metra Living and the L&Q Group.

Essential skills:

• Strong administrative skills and ability to work in a fast‑paced environment
• Methodical, accurate and exceptional attention to detail
• The ability to work flexibly and use initiative to multitask and meet deadlines
• Strong collaboration skills to work with stakeholders at all levels
• Excellent organisational and planning skills
• Outstanding communication skills

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.