At a Glance
- Tasks: Join our Repairs Team to carry out diverse carpentry tasks across South East London.
- Company: L&Q, a leading housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Flexible working hours and opportunities for additional earnings through call outs.
- Why this job: Make a real difference in people's lives by providing essential home repairs and services.
- Qualifications: Experience in carpentry and maintenance, with strong customer service skills.
The predicted salary is between 41200 - 41200 € per year.
Contract Type: Permanent, Full time, 40 hours
Salary: £41,200 per annum
Grade: 05
Working Location: South East London and surrounding areas
Persona: Mobile worker - contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as required
Closing Date: 26th May at 11pm
Interviews will be held week commencing 8th June
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Join our Repairs Team at L&Q: Our South East London repairs team are looking for skilled Carpenters to join the team on a permanent basis. The area covers Lewisham and Bromley and surrounding areas. It is essential to have a manual driving license to carry out this role.
Your impact in the role: Our Multi trade/Carpenters are expected to carry out a range of tasks inclusive of internal and external door fitting, splice repairs, general locksmith, bathroom sub floors, bath panels and framework kitchen repairs/refits and other general maintenance repairs. Ideally you will also be able to carry out internal/external window repairs including single and double glazing, repairs to doors, lock refits and repairs.
It is important to have effective communication skills, have experience of working in a building and/or housing maintenance environment including a knowledge of a varied housing stock. Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents. We expect our operatives to have outstanding customer service and ability to deliver a right first-time service, limiting follow ons and increasing satisfaction.
Core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out of hours service.
What you'll bring:
- Sound working trade knowledge and experience
- Experience gained within a maintenance, site and/or housing environment
- NVQ or equivalent preferred
- Able to deliver excellent customer service
- Right first-time approach
- Health and Safety conscious
- Previous experience in a similar role
- Wide range of multi trade skills
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Carpenter - South East & South West London employer: L&Q Group
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as an excellent pension plan, generous annual leave, and opportunities for volunteering, our team members are empowered to thrive both personally and professionally. Join us in South East London, where your skills as a Carpenter will directly contribute to enhancing the quality of life for our diverse communities.
StudySmarter Expert Advice🤫
We think this is how you could land Carpenter - South East & South West London
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience or volunteer in carpentry projects. This not only boosts your skills but also shows potential employers that you're proactive and passionate about the trade.
✨Tip Number 2
Network like a pro! Connect with other carpenters and professionals in the industry through social media or local events. You never know when a casual chat might lead to your next job opportunity!
✨Tip Number 3
Prepare for interviews by brushing up on your customer service skills. Remember, as a carpenter, you'll be the face of the company to residents, so showing you can communicate effectively is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Carpenter - South East & South West London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your carpentry skills and experience relevant to the role. We want to see how your background fits with what we do at L&Q, so don’t be shy about showcasing your multi-trade abilities!
Craft a Strong Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our repairs team and how you can contribute to customer satisfaction. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills:Since customer satisfaction is key for us, make sure to mention any previous experiences where you’ve gone above and beyond for clients. We love seeing candidates who understand the importance of a right-first-time approach!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at L&Q Group
✨Know Your Trade Inside Out
Make sure you brush up on your carpentry skills and knowledge before the interview. Be ready to discuss specific techniques, tools, and materials you've used in past projects. This will show that you're not just a carpenter, but a skilled tradesperson who understands the nuances of the job.
✨Showcase Your Customer Service Skills
Since customer satisfaction is key for L&Q, prepare examples of how you've provided excellent service in previous roles. Think about times when you went above and beyond for a client or resolved a tricky situation. This will demonstrate that you can deliver a 'right first-time' service.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and practical knowledge. You might be asked how you would handle specific maintenance tasks or repairs. Practise articulating your thought process clearly, as this will highlight your expertise and confidence.
✨Understand the Company Values
Familiarise yourself with L&Q's mission and values. They prioritise diversity, inclusion, and sustainability, so think about how your personal values align with theirs. Being able to articulate this connection during the interview will show that you're a good cultural fit for the team.
