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- Tasks: Manage contracts and ensure high-quality housing services for vulnerable communities.
- Company: Join L&Q, a leading housing association dedicated to quality living.
- Benefits: Enjoy 27 days annual leave, health plans, and lifestyle benefits.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 29900 - 34900 £ per year.
Job Description
Title: Agency Contracts & Quality Officer
Contract Type: FTC up to 9 months, PT, 21 hours
Salary: £35,951 per annum pro rata to £39,531 per annum pro rata, dependant on experience
Reporting Office: London, Stratford
Persona: Agile Worker – 20% – 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Monday, Wednesday, Friday or Wednesday, Thursday, Friday
Closing Date: 21st October 2025
Interview Date: 29th October 2025
Benefits Include: 27 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our L&Q Living Agency Contracts Team at L&Q:
- Are you an experienced housing management professional with a passion for supporting vulnerable people?
- Are you at a point in your career where you’re ready to step away from direct service delivery and instead focus on building strong partnerships and ensuring high-quality housing management services delivered by our partner agencies?
- Would you like to be part of a team where 85% of staff say it’s a great place to work?
If you have answered yes to any of the above questions, we might have just the job for you.
The L&Q Living Agency Contracts & Quality Team work with specialist organisations who have been commissioned to deliver care and/or support to vulnerable people in our communities. L&Q contracts with them to deliver the housing management function in our buildings, providing a holistic service to our most vulnerable residents.
As an Agency Contracts & Quality Officer, you will play a key role in managing contracts, monitoring performance, and ensuring compliance to safeguard our residents’ well-being.
Your impact in the role:
- Contract and Quality Management: You will act as the principal point of contact for a portfolio of agencies. You will chair liaison meetings with their contacts. You will also visit the schemes to carry out inspections to ensure housing and maintenance services meet quality standards. You will also carry out audits to ensure the agency is compliant with contractual, health & safety, and regulatory requirements. Full training will be provided.
- Risk and Performance Monitoring: Adopt a risk management approach to contract oversight by assessing agencies annually, addressing underperformance with action plans, and analysing statistical returns to identify trends and drive service improvements.
- Collaboration and Stakeholder Engagement: Build positive relationships with internal teams, agencies, and external stakeholders, while working closely with property services to maintain and improve buildings in compliance with statutory requirements.
- Strategic Responsibilities: Contribute to the Agency Managed Strategy by collaborating with local authorities on their future supported housing needs. This will also involve working with stakeholders on closing or remodelling existing schemes that are no longer fit for purpose.
What you'll bring:
- Contract and Housing Management Experience: Demonstrable experience in housing management, either general needs or supported housing.
- Risk Awareness: Solid understanding of risks associated with failing to deliver an effective housing management service and actions needed to mitigate any identified risks.
- Communication and Negotiation Skills: Strong written and verbal communication abilities to liaise with diverse stakeholders and address complex issues.
- Organisational and Analytical Skills: Proven ability to plan, prioritise, and manage multiple tasks effectively in challenging environments.
- MS Office Proficiency: Skilled in using Microsoft Office applications to maintain accurate records and deliver operational excellence.
If this sounds like you, we would love for you to apply!
If you require any reasonable adjustments at any stage during this process, including application stage, please email us.
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
Agency Contracts & Quality Officer employer: L&Q Group
Contact Detail:
L&Q Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency Contracts & Quality Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Agency Contracts & Quality Officer, especially your contract management and housing experience.
✨Tip Number 3
Show off your soft skills! Communication and collaboration are key for this role. Be ready to share examples of how you've built relationships and tackled challenges in previous positions. This will highlight your fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Agency Contracts & Quality Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Agency Contracts & Quality Officer role. Highlight your relevant experience in housing management and any specific skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through. We love seeing candidates who can express themselves well!
Highlight Your Experience with Stakeholders: In your application, mention any past experiences where you've successfully engaged with diverse stakeholders. This will show us that you understand the importance of collaboration in ensuring high-quality housing management services.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than the deadline. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at L&Q Group
✨Know Your Stuff
Make sure you understand the role of an Agency Contracts & Quality Officer inside out. Familiarise yourself with housing management principles, compliance standards, and the specific challenges faced by vulnerable residents. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing management or contract oversight. Think of specific examples where you've successfully managed contracts or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the agency's approach to risk management, and how they measure success. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. L&Q values diversity and inclusion, so being authentic can help you connect with the interviewers. Share your motivations for wanting to support vulnerable people and how you align with their mission.