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- Tasks: Manage properties, support residents, and ensure compliance while delivering excellent customer service.
- Company: Join L&Q, a leading housing provider dedicated to helping residents achieve home ownership.
- Benefits: Enjoy hybrid working, generous leave, and an ECU allowance of £1,300 per annum.
- Why this job: Be part of a growing team making a real impact in the community with a focus on inclusion.
- Qualifications: Experience in property management, strong communication skills, and knowledge of tenancy law required.
- Other info: Face-to-face interviews at our Stratford office; flexible arrangements post-training.
The predicted salary is between 34904 - 38000 £ per year.
Title: Property Manager (London Living Rent)
Contract Type: Permanent
Hours: Full time – 35 hours per week, 9-5 Monday-Friday
Office Location: West Ham Lane, Stratford, London
Persona: Agile/Hybrid, Office based 1-3 days per week*
Salary: £34,904 to £38,000 per annum plus £1,300 Essential Car User Allowance**
Closing date for applications: 30th May 2024
We will be holding face-to-face interviews at our Head office in West Ham Lane, Stratford.
Role Profile – Property Manager (London Living Rent).docx
L&Q\’s London Living Rent has seen great growth over the last year and is set to expand further, aiming to become one of the largest portfolios helping residents into home ownership. Our housing options cater to a wide range of aspirations, incomes, and life stages.
We are seeking experienced Property Managers to join our driven team. The ideal candidate will resonate with our values and demonstrate enthusiasm, customer-focus, and a proactive approach. The role involves managing diverse residents, requiring initiative, problem-solving skills, and the ability to work in a target-driven environment.
You will be responsible for:
- Supporting management to maximize rental returns and minimize void periods.
- Collaborating with stakeholders to support property acquisition aligned with organizational targets.
- Ensuring compliance with legislative requirements across the property portfolio.
- Providing excellent customer service and maintaining accurate records.
- Managing tenancies and assets effectively for optimal returns.
- Conducting routine checks to manage risks related to fraud and subletting.
To be successful, you will have:
- Experience in property management and lettings in the private rented sector.
- Understanding of London Living Rent and its market context.
- Excellent communication and customer service skills.
- Proven ability to meet targets and deadlines in a customer-focused environment.
- Awareness of financial risks in residential property.
- Proficiency in MS Office, including Excel, Teams, and CRM software.
- Experience in tenancy renewals and managing complaints effectively.
- Knowledge of tenancy law, including ASTs and legal notices.
The benefits include:
- An ECU allowance of £1,300 per annum.
- Hybrid working arrangements.
- Family-friendly policies, development opportunities, and generous leave.
- Excellent pension scheme, life assurance, employee assistance, discounts, and volunteer hours.
- Recognition as a Great Place to Work 2022 and ranking among top workplaces for women.
Application process: Please complete an online application and include your suitability in the supporting statement section. Initially, more office-based work is expected during training, with flexible arrangements post-training.
*Note: Full driving license and access to insured vehicle required for ECU allowance.
Our organizational values and commitments focus on inclusion, development, and social responsibility, aiming to build aspiration and opportunity in our communities.
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Property Manager (London Living Rent) employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager (London Living Rent)
✨Tip Number 1
Familiarise yourself with the London Living Rent scheme and its market context. Understanding how it operates will not only help you in interviews but also demonstrate your genuine interest in the role and the organisation.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience with London Living Rent. Engaging with industry contacts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for the face-to-face interview by practising common property management scenarios. Think about how you would handle tenant complaints or manage risks related to fraud, as these are key aspects of the role.
✨Tip Number 4
Showcase your customer service skills during the interview. Be ready to share examples of how you've successfully managed tenant relationships and resolved issues, as this is crucial for the Property Manager position.
We think you need these skills to ace Property Manager (London Living Rent)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Property Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Strong Supporting Statement: In the supporting statement section, clearly articulate your suitability for the role. Use specific examples from your past experiences in property management to demonstrate your skills and achievements.
Highlight Relevant Skills: Make sure to emphasise your communication skills, customer service experience, and knowledge of tenancy law. Mention any proficiency in MS Office and CRM software, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at L&Q
✨Know Your Stuff
Make sure you have a solid understanding of London Living Rent and the current property market. Familiarise yourself with the key challenges and opportunities in the sector, as this will show your enthusiasm and preparedness.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent communication and customer service skills. Think about situations where you've successfully managed complaints or provided exceptional service, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when it comes to managing tenancies and assets effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s goals, team dynamics, and the specific challenges they face in property management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
