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- Tasks: Join our team as a Maintenance Technician - Locksmith, handling repairs and installations across South London.
- Company: L&Q is a leading charitable housing association dedicated to providing quality homes and community support.
- Benefits: Enjoy 28-31 days of annual leave, a great pension scheme, and flexible working options.
- Why this job: Be part of a supportive culture that values customer satisfaction and offers career development opportunities.
- Qualifications: Must have a valid driving licence, relevant trade qualifications, and experience in maintenance or housing.
- Other info: Work with a company recognised for its commitment to diversity and social responsibility.
The predicted salary is between 32500 - 45000 £ per year.
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Maintenance Technician – Locksmith – 5720, Stratford
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Client:
L&Q
Location:
Stratford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
9f24a22dfef4
Job Views:
23
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Title:Maintenance Operative – Locksmith
Contract Type: Permanent, Full time
Reporting Office: Stratford, E15 4PH
Persona: Mobile, 40 hours per week – van provided for business use
Location: South and South West London
Salary: £38,550 per year + call outs
Closing date:5th June 2024 at 23:00
Interviews will be held at our Cray House Office in Sidcup, DA14 5HU – following a successful assessment – on a date to be confirmed.
Why choose L&Q?
We offer a competitive annual salary and staff benefits package.
- Strong family-friendly policies
- Annual leave starting from 28 days rising to 31 PLUS bank holidays.
- Excellent Pension Scheme – double contribution up to 6%
- Generous non-contributory life assurance
- An Employee Assistance Programme
- Great places to work certified 2023-2024
- Best Workplaces for Women – ranked 23 in the UK
An opportunity has arisen to join our Empty Homes and Lettings Team, in South London. We are looking for an experienced Multi Trade Locksmith to work within responsive repairs in our housing stock.
You will be covering patches within the areas of South and South West London.
Employees are given an L&Q van for business use.It is essential to have a driving license to carry out this role and you must have your own hand tools (larger tools and specialist equipment will be arranged if needed).
Our Multi Trade Locksmith\’s are expected to carry out a range of tasks inclusive of internal and external door fitting, splice repairs, general locksmith, bathroom sub floors, bath panels and framework, kitchen repairs/refits and other general maintenance repairs.
The ideal candidate will have the relevant City and Guilds/NVQ qualifications or will be qualified by experience.
We will expect you to have effective communication skills, have experience of working in a building and/or housing maintenance environment including a knowledge of a varied housing stock.
Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents we expect you to have outstanding customer service and ability to deliver a right first-time service. Limiting follow-ons and increasing satisfaction.
Our Empty Homes and Lettings Maintenance team\’s core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out of hours services.
To be considered for this role candidates will have:
- A valid drivers license
- Sound working trade knowledge and experience
- Experience gained within a Maintenance, site and or Housing environment
- The ability to deliver excellent customer service
- A \”right first-time\” approach
- Health and Safety knowledge
- Previous experience in a similar role
- A wide range of Multi trade skills
- The abilityto use a PDA
If you are interested in this role and have the experience required, then apply without delay!
We are a multi-site organisation, so some roles may require occasional travel between offices, expenses will be covered.
At the foundation of everything that we do are our corporate values and associated behaviours. Ourorganisational behavioural frameworkoutlines the core expectations of all employees, which should bealways demonstratedwhen representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Our commitments:
At L&Q, people are at the heartof our business and our success depends on employing the best people and getting the best from them. Therefore, we are committed todeveloping our people. It\’s only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours – if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
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Maintenance Technician - Locksmith - 5720 employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Technician - Locksmith - 5720
✨Tip Number 1
Familiarise yourself with the specific tools and techniques used in locksmithing. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your practical knowledge and readiness for the role.
✨Tip Number 2
Research L&Q's values and mission statement. Understanding their commitment to customer satisfaction and community involvement will help you align your answers in interviews, showing that you're a good cultural fit for the company.
✨Tip Number 3
Prepare examples of past work experiences where you successfully resolved maintenance issues or provided excellent customer service. This will help you illustrate your problem-solving skills and customer-first approach during the interview.
✨Tip Number 4
Make sure to highlight any relevant qualifications, such as City and Guilds or NVQ certifications, during your discussions. This will reinforce your credibility and expertise in the field, making you a more attractive candidate.
We think you need these skills to ace Maintenance Technician - Locksmith - 5720
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Maintenance Technician - Locksmith role. Emphasise your multi-trade skills, customer service experience, and any qualifications like City and Guilds or NVQ.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses why you are a great fit for this position. Mention your experience in housing maintenance, your approach to customer satisfaction, and how you can contribute to L&Q's values.
Highlight Relevant Experience: In your application, detail your previous roles in maintenance or locksmithing. Include specific examples of tasks you've completed, such as door fitting or repairs, to demonstrate your hands-on experience.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples in your application of how you've successfully interacted with customers or team members in past positions. This will show your ability to deliver excellent customer service.
How to prepare for a job interview at L&Q
✨Know Your Trade
Make sure you brush up on your locksmith skills and general maintenance knowledge. Be prepared to discuss specific techniques and tools you've used in past roles, as well as any relevant qualifications like City and Guilds or NVQ.
✨Showcase Customer Service Skills
Since customer satisfaction is key for L&Q, be ready to share examples of how you've provided excellent service in previous jobs. Highlight situations where you resolved issues effectively and left customers happy.
✨Demonstrate Health and Safety Awareness
Familiarise yourself with health and safety regulations relevant to the maintenance and housing sector. Be prepared to discuss how you ensure safety in your work and any training you've received in this area.
✨Prepare Questions
Think of insightful questions to ask during the interview. This shows your interest in the role and the company. You might ask about the team you'll be working with or how L&Q supports employee development.
