At a Glance
- Tasks: Provide top-notch customer service and resolve queries via phone and email.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, pension scheme, annual leave, and bonus opportunities.
- Other info: Dynamic workplace with opportunities for career progression.
- Why this job: Be part of a team driving innovation in sustainable mobility.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26375 - 26375 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tremendous permanent opportunity to progress a career with a market leading leasing business. This role will be located in our Slough office.
Are you an experienced Customer Service Executive with a passion for great service? Then read on this may be a great match.
Purpose of role
- Provide clear and accurate service and support to our customers.
- Manage customer queries and requests through both email and telephone calls to a successful and timely resolution.
- Deliver a professional and engaging ‘front of house’ service to our customers and external contacts.
Key Responsibilities
- Deal with incoming calls or emails from drivers, fleet contacts or Franchise partners to the expected standards.
- Resolve all issues as far as possible and maintain personal ownership for any which are passed to other teams for resolution.
- Build and maintain relationships on weekly calls with key client stakeholders such as fleet managers / heads of benefits, managing in-life queries of client's fleet.
- Provide timely and accurate information to our customers to minimise queries and complaints.
- Deliver client specific tasks and processes within agreed SLAs.
- Utilise all tools and systems provided by LeasePlan and its suppliers and follow business controls set out to minimise risk.
- Build rapport and confidence within our customer base.
- Look for better ways of doing things to improve efficiency and customer service.
- Be an experienced team member demonstrating role model behaviours.
Skills, Experience & Background
- Customer facing experience.
- Ability to deal calmly and professionally with customers on the telephone.
- Strong work ethic.
- Excellent command of spoken English to enable telephone communication with customers.
- Good command of written English to enable email communication with customers.
- Ability to show empathy and support to customers.
- Resilient by nature.
Rewards & Financial Benefits
- Salary £26,375.
- Contributory pension scheme.
- Annual salary review and bonus scheme.
- Give As You Earn (GAYE) scheme.
- Employee referral scheme (£1,000).
- 36.50 Hr Week Monday - Friday.
- 26 Days Annual Leave & Bank Holidays.
Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Customer Service Executive in Slough employer: LPUK LeasePlan UK
At Ayvens, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion while prioritising employee well-being. As an Account Manager - Broker Partnerships, you'll enjoy competitive financial benefits, generous time off, and opportunities for personal development, all within a supportive environment that encourages creativity and collaboration. Located in the North & Scotland, you will be part of a forward-thinking team dedicated to shaping the future of sustainable mobility, ensuring your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LPUK LeasePlan UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LPUK LeasePlan UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LPUK LeasePlan UK:Your cover letter is your chance to shine! Tell us why you want to work at LPUK LeasePlan UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LPUK LeasePlan UK!
How to prepare for a job interview at LPUK LeasePlan UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
