At a Glance
- Tasks: Manage customer queries and complaints, ensuring fair treatment and timely responses.
- Company: Join Ayvens, a leader in sustainable mobility with a commitment to innovation.
- Benefits: Gain valuable experience in a high-profile project with a focus on customer satisfaction.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in customer service while supporting sustainable mobility initiatives.
- Qualifications: Experience in customer service or finance, with strong communication and organisational skills.
The predicted salary is between 27000 - 33000 £ per year.
A twelve month secondment opportunity to support the Customer Remediation Project. This is a great opportunity to broaden your knowledge or stretch/utilise existing experience within a high profile setting.
Key Purpose
The Finance Remediation team was formed to ensure the timely delivery and accurate redress processes are met, from customer communication through to the payment and finance allocations. As a successful applicant, you’ll manage customer queries and communications within the process agreed timelines ensuring the customer is treated fairly at all times in line with the FCA Code of Conduct. You will also manage the customer complaints process, from logging the complaint to responding within the agreed SLAs.
Primary Responsibilities
- Manage the daily activities for customer remediation within the business KPIs and SLAs.
- Ensure all customer queries are logged and responded to in a timely and accurate manner ensuring good customer outcomes.
- Ensure all customer complaints are managed and responded to in line with the complaints handling guidelines.
- Produce communication letters to customers ensuring accuracy and sensitivity of customer data.
- Process payments to customers via our Finance tools.
Skills, Experience & Background
- Desired previous experience in any of the following areas: customer service, compliance, finance or operational risk management.
- Excellent communication skills: verbal and written.
- Strong organizational and planning skills with an ability to work to deadlines.
- Analytical mindset with attention to detail and problem-solving capabilities.
- Ability to manage difficult customer queries and situations constructively.
- Customer-focused with a drive for fairness and doing the right thing.
- Collaborative working style across the team and wider business.
- Open-minded to support continuous improvement and efficiency.
- Commitment to regulatory compliance and risk management.
- Experience managing customer expectations and service delivery in a regulated environment.
- Proficient in Microsoft Office applications (Excel, Word).
- Knowledge of UK financial services regulation and compliance requirements.
At Ayvens, we are committed to building a diverse, inclusive, enjoyable and authentic workplace. If you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Customer Remediation Executive in Slough employer: LPUK LeasePlan UK
At Ayvens, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion while prioritising employee well-being. As an Account Manager - Broker Partnerships, you'll enjoy competitive financial benefits, generous time off, and opportunities for personal development, all within a supportive environment that encourages creativity and collaboration. Located in the North & Scotland, you will be part of a forward-thinking team dedicated to shaping the future of sustainable mobility, ensuring your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Remediation Executive in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LPUK LeasePlan UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LPUK LeasePlan UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Remediation Executive in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LPUK LeasePlan UK:Your cover letter is your chance to shine! Tell us why you want to work at LPUK LeasePlan UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LPUK LeasePlan UK!
How to prepare for a job interview at LPUK LeasePlan UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
