At a Glance
- Tasks: Manage customer queries and complaints, ensuring fair treatment and timely responses.
- Company: Join Ayvens, a leader in sustainable mobility with a commitment to innovation.
- Benefits: Gain valuable experience in a high-profile project with a focus on customer satisfaction.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in customer service while supporting sustainable mobility initiatives.
- Qualifications: Experience in customer service or finance, with strong communication and organisational skills.
The predicted salary is between 27000 - 33000 £ per year.
A twelve month secondment opportunity to support the Customer Remediation Project. This is a great opportunity to broaden your knowledge or stretch/utilise existing experience within a high profile setting.
Key Purpose
The Finance Remediation team was formed to ensure the timely delivery and accurate redress processes are met, from customer communication through to the payment and finance allocations. As a successful applicant, you’ll manage customer queries and communications within the process agreed timelines ensuring the customer is treated fairly at all times in line with the FCA Code of Conduct. You will also manage the customer complaints process, from logging the complaint to responding within the agreed SLAs.
Primary Responsibilities
- Manage the daily activities for customer remediation within the business KPIs and SLAs.
- Ensure all customer queries are logged and responded to in a timely and accurate manner ensuring good customer outcomes.
- Ensure all customer complaints are managed and responded to in line with the complaints handling guidelines.
- Produce communication letters to customers ensuring accuracy and sensitivity of customer data.
- Process payments to customers via our Finance tools.
Skills, Experience & Background
- Desired previous experience in any of the following areas: customer service, compliance, finance or operational risk management.
- Excellent communication skills: verbal and written.
- Strong organizational and planning skills with an ability to work to deadlines.
- Analytical mindset with attention to detail and problem-solving capabilities.
- Ability to manage difficult customer queries and situations constructively.
- Customer-focused with a drive for fairness and doing the right thing.
- Collaborative working style across the team and wider business.
- Open-minded to support continuous improvement and efficiency.
- Commitment to regulatory compliance and risk management.
- Experience managing customer expectations and service delivery in a regulated environment.
- Proficient in Microsoft Office applications (Excel, Word).
- Knowledge of UK financial services regulation and compliance requirements.
At Ayvens, we are committed to building a diverse, inclusive, enjoyable and authentic workplace. If you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Customer Remediation Executive in Slough employer: LPUK LeasePlan UK
At Ayvens, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion while prioritising employee well-being. As an Account Manager - Broker Partnerships, you'll enjoy competitive financial benefits, generous time off, and opportunities for personal development, all within a supportive environment that encourages creativity and collaboration. Located in the North & Scotland, you will be part of a forward-thinking team dedicated to shaping the future of sustainable mobility, ensuring your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Remediation Executive in Slough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like LPUK LeasePlan UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like LPUK LeasePlan UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Remediation Executive in Slough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to LPUK LeasePlan UK.
How to prepare for a job interview at LPUK LeasePlan UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in LPUK LeasePlan UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services LPUK LeasePlan UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
