IT Service Desk Technician

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. An excellent opportunity to work as an IT Service Desk Technician in our Bristol office (BS16 7LB) as part of the Technology & Change Management division. Candidates must be able to commute to the office 5 days per week (Monday-Friday). This role will operate on a rota basis and shift patterns consist of 7:30am-4pm and 8:30am-5pm.

Overall Purpose of the role

• Providing first line helpdesk support to our customers, assisting them with hardware and software problems via phone, email or Service Desk.
• Working to set call SLA’s targets: meet & improve processes and look to take a proactive attitude.
• To provide high levels of service to business users and customer functions through the delivery and maintenance of the company’s infrastructure and information systems.
• To support the ethos of professionalism, team spirit and innovation.

Key Responsibilities

• To provide technical support on ALD information systems, answering support queries either onsite or via phone or email.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on the call logging system and maintain full documentation.
• To maintain all assets are correctly recorded and up to date in the asset database.
• Ensure all internal IT and Security policies are adhered to.
• Support users in the use of computer equipment by providing necessary training and advice.
• Maintain SLAs and OLAs of more complex service issues by escalating to the relevant support tier and IT department.
• To arrange for external technical support where problems cannot be resolved in house.
• Document systems, process and procedures for reference purposes.
• Ensure that all data is kept and handled securely throughout its life cycle.
• To complete all regular maintenance tasks are completed and recorded.
• Ensure that all software, anti-virus and patches are deployed in accordance with the policy.

Required Skills and Experience

• Incident and service request management.
• Highly competent in end point management.
• Develops others by sharing own experience and expertise.
• Ability to learn new technologies and skills.
• Excellent communication skills, written, verbal, report writing and presenting.
• Excellent time management, planning, organisational and delegation skills.
• Self-motivated.
• Able to lead by example and act with integrity.
• Ability to see the big picture and evaluate the wider implications of solutions or processes.
• Ability to work as part of a team as well as individually.

What we can offer

• Annual salary between £27,000 - £30,000.
• Competitive pension scheme.
• Annual salary review and bonus scheme.
• Give As You Earn (GAYE) scheme.
• Employee referral scheme (£1,000).
• Retail discounts programme.
• GymFlex membership options.
• Cycle to Work scheme.

Health & Wellbeing

• Life Assurance.
• Health assessment options.
• Travel insurance.
• Dental insurance.
• Critical illness cover.
• Personal accident insurance available.

Time Off & Work–Life Balance

• 25 days’ annual leave + an additional Celebration Day.
• 37.5 hour week, Monday to Friday, no weekends.
• Holiday buy & sell scheme.
• Volunteer days.
• Time allocated for personal development.
• Study support (where applicable).

Workplace & On‑Site Facilities

• Free parking (limited).
• EV charging points.
• Bike storage & shower facilities.
• Complimentary breakfast.
• Staff and social events.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless!

Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.