At a Glance
- Tasks: Help customers with contract changes and resolve queries in a fast-paced environment.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, pension scheme, gym membership, and 25 days annual leave.
- Other info: 12-month fixed term contract with opportunities for personal development.
- Why this job: Make a real impact by enhancing customer experiences and solving problems.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 27030 - 27030 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for an End of Contract Customer Support Assistant to join our team and help deliver an excellent experience to our customers throughout the life of their contract.
This role would suit someone who enjoys helping customers, solving problems and working in a busy environment where attention to detail really matters. You'll work closely with customers and colleagues across the business, handling account changes, resolving queries and ensuring requests are completed accurately and on time. No two days are quite the same. One minute you might be helping a customer with a contract amendment, the next you could be working with colleagues across the business to resolve a query or find a solution to an issue.
Key Responsibilities:- Processing contract amendments and customer requests accurately and within agreed service levels
- Providing support to customers and frontline teams on products, processes and queries
- Managing customer enquiries and taking ownership through to resolution
- Investigating issues and identifying any process exceptions that require further review
- Supporting the resolution of customer complaints and helping to deliver positive customer outcomes
- Maintaining accurate records and ensuring all activities are completed compliantly
- Working closely with colleagues across the business to resolve customer issues efficiently
- Contributing ideas to improve processes and enhance the customer experience
- Developing your knowledge of our products, systems and processes to become a subject matter expert
- Experience in a customer service, administration or operational support role
- Excellent communication skills, both written and verbal
- A genuine focus on delivering great customer service
- Strong attention to detail and a high level of accuracy
- Good organisation and time management skills
- Ability to manage multiple tasks and work to deadlines
- Confidence using Microsoft Office, particularly Word and Excel
- A proactive approach and willingness to take ownership of issues
- Someone who enjoys working collaboratively and building positive relationships
This role would be a 12 month fixed term contract.
What we offer:- Salary: £27,030
- Competitive pension scheme
- Annual salary review and bonus scheme
- Give As You Earn (GAYE) scheme
- Employee referral scheme (£1,000)
- Retail discounts programme
- GymFlex membership options
- Cycle to Work scheme
- Life Assurance
- Health assessment options
- Travel insurance
- Critical illness cover
- Personal accident insurance
- 25 days’ annual leave + an additional Celebration Day
- 37.5 hour week, Monday to Friday, no weekends
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development
- Study support (where applicable)
- Free parking (limited)
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless!
Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
End of Contract Customer Support Assistant employer: LPUK LeasePlan UK
At Ayvens, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion while prioritising employee well-being. As an Account Manager - Broker Partnerships, you'll enjoy competitive financial benefits, generous time off, and opportunities for personal development, all within a supportive environment that encourages creativity and collaboration. Located in the North & Scotland, you will be part of a forward-thinking team dedicated to shaping the future of sustainable mobility, ensuring your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land End of Contract Customer Support Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like LPUK LeasePlan UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like LPUK LeasePlan UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace End of Contract Customer Support Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to LPUK LeasePlan UK.
How to prepare for a job interview at LPUK LeasePlan UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in LPUK LeasePlan UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services LPUK LeasePlan UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
