At a Glance
- Tasks: Support clients with accurate reporting and handle customer queries in a dynamic environment.
- Company: Join Ayvens, a leader in sustainable mobility with a focus on innovation.
- Benefits: Enjoy competitive salary, annual reviews, EV car, and extensive health benefits.
- Other info: Flexible work-life balance with 25 days leave and personal development opportunities.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Strong customer service skills and a passion for data accuracy required.
The predicted salary is between 30000 - 40000 £ per year.
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent.
Join us, and get better with every move.
Tremendous opportunity to join a team supporting key stakeholders to ensure customer reporting is met through standard and bespoke/complex reporting and to handle related customer queries or information requests.
A permanent opportunity located within the Slough office.
Key Purpose
Provide support to clients using the Customer Data Services product offerings, ensuring the required reporting is accurate and delivered within agreed SLA.
Working with key stakeholders to ensure customer reporting is met through standard and bespoke/complex reporting and to handle related customer queries or information requests.
Provide accurate reporting solutions and effective data quality analysis, required to support offered products.
Review current processes and implement best practice to ensure data controls are maintained.
Responsibilities
- Prioritisation of workload to ensure delivery of standard and complex reporting are completed within Service Level Agreements (SLAs).
- Deliver the Customer Data Services product offerings/Data Plan Professional response to customer requests and commitment to using the Lease Plan Service Style; actively deal with queries by escalating them through the appropriate channels.
- Consistently provide a professional, accurate and efficient service when working to tight deadlines.
- Identify opportunities for process improvement.
- Maintain quality and accuracy of data to ensure integrity of any reporting.
- Take ownership of allocated tasks ensuring enquiries are resolved to customers satisfaction.
- Ownership of individual and department projects through to completion.
- Support delivery of other Customer Data Services activities as required.
- Take personal responsibility to contribute to the overall success of the Lease Plan strategy.
- Work closely with all key stakeholders and all other appropriate internal departments to deliver the goal of total customer satisfaction.
Qualifications
- Highly developed Customer Service skills with a passion for data accuracy and integrity.
- Skilled in data analysis with a proven ability to problem solve and find alternative methods and solutions to existing issues.
- Ability to identify root cause of data corruption and agree strategy to resolve with process owner.
- Able to both produce and assess a high volume of information / data quickly and accurately.
- Identify opportunities to automate processes.
- Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.
- Excellent communication skills in both verbal and written activities.
- Ability to take initiative and make decisions as required.
- Solid knowledge of IT packages such as MS Excel – Expert user, Cognos 8 – Knowledge beneficial, AS400 – Knowledge beneficial, Salesforce.
What we offer
- Competitive pension scheme
- Annual salary review and bonus scheme
- EV company car
- Give As You Earn (GAYE) scheme
- Employee referral scheme (£1,000)
- Retail discounts programme
- Gym Flex membership options
- Cycle to Work scheme
- Health & Wellbeing Life Assurance
- Health assessment options
- Travel insurance
- Dental insurance
- Critical illness cover
- Personal accident insurance
- Time Off & Work–Life Balance
- 25 days’ annual leave + an additional Celebration Day
- 37.5 hour week, Monday to Friday, no weekends
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development, Study support (where applicable).
- Workplace & On‑Site Facilities
- Free parking (limited)
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
- Equal Opportunity Statement
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified.
At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Data Services Executive in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LPUK LeasePlan UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LPUK LeasePlan UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Data Services Executive in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LPUK LeasePlan UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at LPUK LeasePlan UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LPUK LeasePlan UK Ltd!
How to prepare for a job interview at LPUK LeasePlan UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
