At a Glance
- Tasks: Manage customer interactions and support the Ayvens Flex team to enhance product performance.
- Company: Join Ayvens, a diverse and inclusive company focused on innovation and teamwork.
- Benefits: Enjoy competitive pay, pension schemes, retail discounts, and health benefits.
- Other info: Flexible work environment with opportunities for personal development and social events.
- Why this job: Be part of a dynamic team making a real impact in customer service and fleet management.
- Qualifications: Experience in customer-facing roles and strong administration skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Responsible for Ayvens Flex operational and administrative tasks.
- Maximise customer experience and product performance for Ayvens Flex interactions.
- Work as a team member to cover all aspects of the Ayvens Flex team’s work as needed to promote and manage the product.
- Respond to incoming bookings and requests for Ayvens Flex vehicles within the service level agreements.
- Manage customer enquiries and queries to provide solutions within Ayvens Flex product boundaries, including in‑life incidents.
- Handle customer credit applications, account set‑ups and payment set‑ups as required for Ayvens Flex.
- Arrange vehicle collection in line with off‑hire SLAs.
- Ensure correct booking details and quality standards for vehicle deliveries and customer interactions.
- Support account managers and customer service teams as a product subject‑matter expert and provide ad‑hoc customer support.
- Cover all aspects of fleet administration to support the performance of Ayvens Flex.
Qualifications
- Experience in a rental operational environment.
- Experience in a direct customer‑facing role.
- Demonstrated track record of administration, customer service and fleet management, including fleet assessment.
- Commercial and financial awareness.
- Experience with analysis and reporting.
- High levels of customer service and problem resolution.
- Ability to work in a team environment while working independently.
- Fluency in business English (written and verbal).
- Working knowledge of core Microsoft applications (Word, Excel, PowerPoint).
What we offer
- Competitive pension scheme, annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, employee referral scheme (£1,000).
- Retail discounts programme, GymFlex membership options, Cycle to Work scheme.
- Health & wellbeing: life assurance, health assessment options, travel insurance, dental insurance, critical illness cover, personal accident insurance.
- 25 days’ annual leave + an additional Celebration Day, 37.5 hour week Monday‑Friday, holiday buy & sell scheme, volunteer days, time for personal development, study support (where applicable).
- Workplace & on‑site facilities: free parking, EV charging points, bike storage & shower facilities, complimentary breakfast, staff and social events.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
Flex Executive in Milton Keynes employer: LPUK LeasePlan UK Ltd
Ayvens is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive pension scheme, annual salary reviews, and a variety of health and wellness benefits. With a strong commitment to diversity and inclusion, Ayvens fosters a collaborative work culture where team members are encouraged to develop their skills and contribute to meaningful customer experiences in the dynamic rental environment. Located in a supportive workplace with excellent facilities, employees enjoy perks such as free parking, gym memberships, and opportunities for personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Flex Executive in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LPUK LeasePlan UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LPUK LeasePlan UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Flex Executive in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LPUK LeasePlan UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at LPUK LeasePlan UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LPUK LeasePlan UK Ltd!
How to prepare for a job interview at LPUK LeasePlan UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
