At a Glance
- Tasks: Lead people services, ensuring a seamless experience from onboarding to leavers.
- Company: Join a forward-thinking organisation shaping employee experiences across the UK.
- Benefits: Enjoy competitive salary, pension scheme, and health benefits, plus work-life balance perks.
- Other info: Embrace a diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in HR innovation and operational change while leading a dynamic team.
- Qualifications: Experience in HR services, strong leadership skills, and knowledge of UK employment law.
The predicted salary is between 45000 - 55000 £ per year.
Lead people services delivery across onboarding, contractual changes, payroll, benefits and leavers, ensuring a seamless colleague experience.
Act as the first point‑of‑contact escalation for HR queries, ensuring responsive, high‑quality support for managers and employees.
Oversee payroll delivery via a third‑party provider, managing performance, accuracy and compliance.
Provide expert leadership on employee relations, ensuring fair, consistent and legally compliant outcomes.
Lead, coach and develop the people services & support team, fostering a high‑performing, customer‑centric culture.
Own HR systems and data integrity, ensuring accuracy, governance and effective use of technology.
Use MI, SLAs and insights to monitor performance and drive continuous improvement, including leveraging digital and AI‑enabled solutions.
Ensure risk, compliance and governance standards are met across all people operations.
Support the smooth delivery of organisational change, working closely with HR business partners and key stakeholders.
What We’re Looking For
- Proven experience leading a people operations / HR services function in a complex organisation.
- Strong expertise in employee relations, including complex case management.
- Demonstrated ability to lead and develop teams in a service‑driven environment.
- Solid knowledge of UK employment law, compliance and risk management.
- Experience delivering end‑to‑end employee lifecycle processes.
- Strong understanding of HR systems (e.g. Workday or similar) and data management.
- Skilled in using data and service metrics to improve performance.
- Excellent communication and influencing skills, with the ability to translate policy into practical guidance.
- Ability to prioritise and manage multiple demands in a fast‑paced environment.
- CIPD Level 5 (or equivalent experience).
Why Join Us?
Be part of a forward‑thinking, evolving organisation that shapes and enhances employee experience across Ayvens UK, leads impactful operational change and innovation in HR, and works with a collaborative and supportive HR leadership team.
What We Can Offer
- Competitive pension scheme
- Annual salary review and bonus scheme
- EV company car
- Give As You Earn (GAYE) scheme
- Employee referral scheme (£1,000)
- Retail discounts programme
- GymFlex membership options
- Cycle to Work scheme
- Private medical insurance
- Life assurance
- Health assessment options
- Travel insurance
- Dental insurance
- Critical illness cover
- Personal accident insurance
- 25 days’ annual leave + an additional Celebration Day
- 37.5 hour week, Monday to Friday, no weekends
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development
- Study support (where applicable)
- Free parking (limited)
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
Equality, Diversity and Inclusion
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless.
People Services Support Manager in Bristol employer: LPUK LeasePlan UK Ltd
At Ayvens, we pride ourselves on being a forward-thinking employer that prioritises employee experience and operational excellence. Our collaborative work culture fosters personal development and innovation, while our comprehensive benefits package, including competitive pensions, health insurance, and generous leave policies, ensures a rewarding work-life balance. Join us in shaping the future of HR services in a supportive environment that values diversity and inclusion.
