Partnership Manager – Hyundai Capital UK (HCUK)
Salary range: Up to £65k plus bonus (15% on-target earnings).
Competitive remuneration will be offered alongside a strong benefits package including bonus.
Primary Objective
To manage and optimise the relationship between Ayvens and HCUK, working with the Head of Partnerships and relevant Business/Process Owners to achieve annual HCUK volume, revenue and profitability targets.
To define and lead all relevant HCUK change and continuous improvement activity to drive operational efficiencies, exceed contracted SLA expectations and maximise the capture of volume, revenue and profitability opportunities.
To ensure that all activities and strategies align with consumer duty regulations, promoting fairness, transparency, and the protection of consumer interests.
Areas of Responsibility
- Work closely with the Head of Partnerships and relevant Business/Process Owners to own and develop the value proposition to HCUK, Ayvens and our joint customers.
- Take E2E ownership of the HCUK Partnership agreement; in‑life, development and renegotiation.
- Ensure all parties meet their contractual obligations and deliver on commercial objectives and targets.
- Ensure ongoing review and actions are jointly implemented to deliver against the defined strategic direction, adapting as strategy/tactics evolve.
- Act as lead day‑to‑day point of contact for HCUK’s Partnership Manager on all commercial, operational and process/continuous improvement matters.
- Identify key HCUK decision makers and build strong relationships at senior executive level.
- Undertake regular meetings with HCUK and Ayvens to agree key objectives to maximise opportunities and future partnership developments/growth opportunities.
- Co‑ordinate collation of reporting to demonstrate HCUK’s achievement of SLAs and lead improvement actions/initiatives to close gaps.
- Provide day‑to‑day support to HCUK and internal managers for query resolution.
- Communicate fully specified HCUK requirements to Partnerships internal support and sales teams as required.
- Monitor and report on legislative and industry developments that affect HCUK/OEM customers.
Role Requirements
- Leadership: Develop and deliver against a clear strategic vision for HCUK, maximising the potential within the partnership with HCUK/OEMs.
- Collaboration & Influencing: Collaborate cross‑functionally to deliver high quality service levels, influencing stakeholders to meet HCUK, market and customer demands, and operate in a regulatory and SG compliant manner.
- Maintain excellent relationships and co‑operation with the central commerce team and specifically the OEM Partnership team.
- Ensure all stakeholders understand and adhere to consumer duty responsibilities, operating in line with both internal and external regulatory parameters.
- Leading Change: Be courageous in the activation of change to fully optimise the HCUK partnership; implement effective plans, communication, vision and stakeholder engagement.
- Technical Capabilities: Relationship management with exceptional ability to build relationships and develop trust; strong financial acumen; reporting & systems to meet SLA/KPI; risk management & compliance oversight.
Desired Previous Experience
- Senior Account Management or Partner Relationship experience within OEM/vehicle leasing sector.
- Track record of defining and leading change and continuous improvement activity to drive operational efficiencies, exceed contracted SLA expectations and maximise volume, revenue and profitability.
- Evidence of strong financial and commercial awareness; excellent relationship management; effective communication skills.
- Evidence of strategic thinking with a strong track record of account development, business development and sustainable growth.
Why Ayvens?
At Ayvens, we are committed to sustainable mobility and shaping the future of the industry. We support a diverse, inclusive and collaborative culture and provide innovative solutions across leasing, subscriptions, fleet management and multi‑mobility services.
