At a Glance
- Tasks: Maintain and enhance ISO 9001 Quality Management System, ensuring compliance and driving continuous improvement.
- Company: Join a diverse and inclusive team at Ayvens, focused on customer success.
- Benefits: Enjoy competitive salary, pension scheme, health benefits, and generous annual leave.
- Other info: Flexible working hours with opportunities for personal development and training.
- Why this job: Make a real impact by promoting quality and operational excellence in a dynamic environment.
- Qualifications: Strong knowledge of ISO 9001 standards and experience in quality management or audit roles.
The predicted salary is between 35000 - 45000 £ per year.
We are currently seeking a Quality Specialist (ISO9001) to join the Customer Success team. This role reports to the Head of Customer Success and may be full‑time or part‑time.
Responsibilities
- Quality Management System (QMS) – Maintain and enhance the ISO 9001 compliant QMS, ensure all documentation and procedures are accurate, controlled and updated, align operational processes with ISO standards and business objectives, and support standardisation to improve consistency and control effectiveness.
- Audit Management & Coordination – Lead planning and coordination of internal and external ISO 9001 audits, liaise with certification bodies and auditors, prepare audit documentation, facilitate audit meetings, track findings, manage corrective actions to closure.
- Compliance & Governance – Monitor adherence to ISO 9001 standards, conduct gap analyses, support governance activities including management reviews, produce audit and compliance reporting for senior stakeholders.
- Continuous Improvement – Use root‑cause analysis and data insights to drive improvement initiatives, lead improvement forums, promote efficiency and operational excellence, embed a culture of continuous improvement and accountability.
- Stakeholder Management & Training – Build strong relationships across teams, provide expert guidance on quality practices, deliver training and awareness sessions, influence stakeholders to embed quality and customer‑centric thinking.
- Reporting & Performance – Monitor KPIs, SLAs and quality metrics, produce management information to track performance and improvement outcomes, prioritise actions in alignment with business goals.
Technical Capabilities
- Strong knowledge of ISO 9001 standards and audit methodologies
- Experience managing or supporting a Quality Management System
- Coordinating and supporting internal/external audits
- Understanding of governance, risk and compliance frameworks
- Root‑cause analysis and continuous improvement techniques
Desired Previous Experience
- Quality, audit or operational excellence role
- Experience working with certification bodies and external auditors
- Background in customer‑focused or regulated industries (financial services, motor finance, insurance)
- Delivering process improvement or transformation initiatives
- Exposure to customer experience analysis and improvement
Desirable Education and Technical Ability
- ISO 9001 Lead Auditor (or equivalent) qualification
- Lean / Six Sigma or similar certification
- Degree or equivalent experience in a relevant discipline
- IT applications: QMS or audit tracking tools
- Microsoft Office and data analysis and reporting tools
Benefits
- Competitive pension scheme, annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, employee referral scheme (£1,000)
- Retail discounts programme, GymFlex membership options, cycle‑to‑work scheme
- Health & Wellbeing: life assurance, health assessment options, travel insurance, dental insurance, critical illness cover, personal accident insurance
- 25 days annual leave + additional celebration day, 37.5 hour week, Monday to Friday, no weekends, holiday buy & sell scheme, volunteer days, time for personal development and study support
- Free parking, EV charging points, bike storage & shower facilities, complimentary breakfast, staff and social events
We are committed to building a diverse, inclusive, enjoyable and authentic workplace. Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. If you are excited by this role or any role at Ayvens but your experience doesn’t exactly align, we encourage you to apply regardless.
ISO 9001 Quality Specialist in Bristol employer: LPUK LeasePlan UK Ltd
At Ayvens, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Quality Specialist, you will benefit from a competitive pension scheme, generous annual leave, and opportunities for personal development, all while working in a dynamic environment that fosters continuous improvement and collaboration across teams. Our commitment to diversity and employee engagement ensures that every team member feels valued and empowered to contribute meaningfully to our success.
